Stephen Hourican | Page 7

EXCELLENT SALES DEPARTMENT We had an exceptional experience at BMW of Tenafly due to Alain Matatyan, our client advisor, and his sales manager, Stephen Hourican. Compared to ot We had an exceptional experience at BMW of Tenafly due to Alain Matatyan, our client advisor, and his sales manager, Stephen Hourican. Compared to other dealerships in which there are dreaded pressure tactics, negotiation games and hidden agendas, they were both upfront and classy during the entire process of leasing a vehicle from them. Their social intelligence and ability to assess customer needs served to engender trust, which is a unique and treasured commodity in the car industry. We highly recommend their dealership! More

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Thank you (again) Marlen and team continue to be the best in class. We leased another vehicle, drove from central Jersey because the quality, service and respect for c Marlen and team continue to be the best in class. We leased another vehicle, drove from central Jersey because the quality, service and respect for customers is better than anywhere else. This team is not only helpful during the leasing period but continue to assist customers throughout the leasing/ownership period. Thats what makes them better than the other guys who just want to make a quick sale. More

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"A PLEASANT EXPERIENCE" The sales team at BMW Tenafly consisted of Manny Ferreira, Vincent Joseph, and Stephen Hourican who provided excellent customer satisfaction during th The sales team at BMW Tenafly consisted of Manny Ferreira, Vincent Joseph, and Stephen Hourican who provided excellent customer satisfaction during the purchase of my new vehicle. Every detail was addressed and well communicated making the process extremely enjoyable. The Finance Director Ricky Wan was very personable and extremely efficient. Kristie Coppola provided a thorough explanation of the vehicle's features and operations. I have been servicing my cars at BMW of Tenafly for 12 years and have always been extremely satisfied with all aspects of the operation under the leadership of John Viola the Service Director. I would highly recommend BMW of Tenafly to others in search of a great dealership that provides outstanding customer service!! More

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Best team ever! Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this review. I would like to thank all of the staff for their exceptional services and professionalism at BMW of Tenafly; especially Stephen Hourican and Cristali Fernandez. They are the best team I ever worked with!! Stephen is very prefessional and he made me feel very comfortable while finalizing my leasing process. Steven has helped me a lot on deciding which dealership to choose and which one is worth my trust for the next 3 years. Unlike most of the salespeople I have dealt with my previous years at BMW, he was exceptionally supportive, gentle and reasonable that I did not hesitate to switch off my dealership at first visit. Cristali, she is the best! She is such a smart, loving, caring salesperson I have ever met!! She is very honest and understands how hard it could be for a woman to deal with numbers at a dealership. She truly is open hearted and more than willing to help me seek for reasonable prices at my preference, just like her manager, Stephen Hourican. She knows what she is doing while getting the deal go right without wasting each others time arguing over monthly payment and initial payment. She will not play you with false numbers. She is very straight forwarded and clear on what she can do for you. at BMW of Tenafly. you won't regret spending your time checking them out for your next car because you will end up signing that paper worry-free! It was my pleasure working with the team and i cannot wait to sign another BMW with them! Thank you BMW of Tenafly for making my end of lease return so easy, comfortable and quick!! I highly recommend this place and will definitely go back for another BMW. I truly appreciate all of your help. More

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