Stephen Bernardo | Page 50

I was pretty happy with my purchase and the entire experience *UNTIL* I drove my (for me, expensive) AWD S-60 Volvo (2012 pre-owned) in the snow. I bought it to be a fabulous snow car, and I had menti experience *UNTIL* I drove my (for me, expensive) AWD S-60 Volvo (2012 pre-owned) in the snow. I bought it to be a fabulous snow car, and I had mentioned to Steve many times that this was why I was spending the money on an AWD Volvo. (I had had a very satisfactory AWD Passat for much less money, but it wore out, and VW no longer made the Passat in AWD). So Steve knew (or should have) that my main concern was a car that would handle well in the snow. The car is beautiful, handles very well in general, and the AWD is phenomenal. (Better than on my previous car.) BUT the car does not grip will in the snow - my husband and I were both VERY surprised at its tendency to skid, since it was a pricey car bought specifically for that purpose. (And we are both very experienced drivers in the snow; we do it all the time.) It was silly not to have checked out the tires beforehand, but since it was AWD and since I had made it VERY clear that I wanted a good snow car, I assumed that the tires would be top-of-the-line all weather radials, and appropriate to snow driving. When I reported to Steve that they were not handling well in the snow, he said, oh yes .. they are not made for that. They are 18" wheels and tires; not optimal for the snow. He recommended (and I will swallow the price and go with this) spending another $1,700 to put snow tires PLUS 16" wheels on for the winter. I can understand maybe needing snowtires (though my old car - with good all-weather radials - never ONCE had a skid) - but also having to change the wheels because these are not the right size to be good in the snow is a bit much on top of the money I have already spent (above my budge). I would not be complaining except that I had made it very clear that the reason I was going way above my comfort level in terms of price in buying an upscale Volvo was for the snow features. So I do think I should have been warned ahead of time that the tires and wheels on this car were not optimal for that, and I could have factored that into my decision. That said, I love the car, and am reasonably happy with the dealership. But I think they could have been more sensitive to and in tune with the fact that I had said over and over that performance in the snow was very important to me. I am resentful of having to spend a whole lot extra to get what I needed in the first place. More

Print

Very simple: ease of purchase, comfortable atmosphere, concern for our needs, providing the best product for the best value. We will return again and again. concern for our needs, providing the best product for the best value. We will return again and again. More

Print

My experience at Steingold Volvo was practically My experience at Steingold Volvo was practically effortless. I was greeted with kindness but NOT overwhelmed, as anxious sales people tend to be o My experience at Steingold Volvo was practically effortless. I was greeted with kindness but NOT overwhelmed, as anxious sales people tend to be overwhelming; especially in a car dealership. The showroom is complete with the Volvo collection, clean, and browser friendly. I knew I was in the market for a Volvo when I walked in but wasn't sure what most fit my lifestyle. Both Michael and Steve Bernardo helped settle my mind on the right vehicle- which was easy on account of the fact that they were there to help me make a decision, not sell me... and I couldn't be happier with MY choice. I recommend Steingold to everyone who is looking for a seamless, pleasant, and reassuring experience when buying a new car, because thats the experience I had. As a dealership, Steingold is nothing short of impressive. More

Print

Dear Car Buying Friends: I recently had some warranty Dear Car Buying Friends: I recently had some warranty work recently done on one of my Volvo's thru this dealership. It was absolutely turn-key and Dear Car Buying Friends: I recently had some warranty work recently done on one of my Volvo's thru this dealership. It was absolutely turn-key and the people at Volvo NA and Steingold were very cool. If you are looking for a dealer with great attention to detail who puts the customer first, this has got to be the place. Thanks, Andrew More

Print

Went into Steingold for warranty work; left purchasing a new vehicle. This is my 4th Volvo purchased in ten years, and for my wife, 5th in twelve years. We have used other dealers in the past due to our f new vehicle. This is my 4th Volvo purchased in ten years, and for my wife, 5th in twelve years. We have used other dealers in the past due to our frequent moves. If we stay in the area long term, we will defininately be back. This was a turn-key and pleasant experience. The warranty work this dealership did on my previous vehicle was also outstanding. More

Print

My wife and I had never done business with Steingold Volvo before, but we had seen their ad online so we decided to check out their preowned inventory of XC70 and XC90's. We met Steve upon our arrival Volvo before, but we had seen their ad online so we decided to check out their preowned inventory of XC70 and XC90's. We met Steve upon our arrival and he was extremely friendly and helpful showing us what they had in stock. After viewing a couple of XC70's we saw an XC90 and immediately knew it was the right car for us. It was in extremely good condition with new tires and had all the features we were seeking. Steve gave us a very good financing package and after no more than two hours we left the dealership with a new car. Overall a very pleasant experience. More

Print

This is the 5th car my spouse and I have purchased at Steingold. We have always had outstanding experiences there and would highly recommend the purchase or service of your vehicle at Steingold as their Steingold. We have always had outstanding experiences there and would highly recommend the purchase or service of your vehicle at Steingold as their staff is outstanding! More

Print

It was BY FAR the best experience we've ever had purchasing a Volvo. Outstanding process and customer service! We'll be back and will recommend! purchasing a Volvo. Outstanding process and customer service! We'll be back and will recommend! More

Print

Without a doubt one of the best car-buying experiences ever. This is my third Volvo but the first time through Steingold. All the stars aligned - they had exactly the car I wanted, the price was right, ever. This is my third Volvo but the first time through Steingold. All the stars aligned - they had exactly the car I wanted, the price was right, and the trade-in price was acceptable to me. I enjoyed the interaction with Steve, who handled the sale. I was so pleased that this is a family business and felt very welcomed. I have every confidence that my continuing experience will be just as good and the car is awesome. More

Print

Recently decided to go the luxury brand route for a change of pace from my Toyota - Volvo was one of the many vehicles on my list of potential vehicles for my family, along with BMW, Audi, and Mercedes change of pace from my Toyota - Volvo was one of the many vehicles on my list of potential vehicles for my family, along with BMW, Audi, and Mercedes. Exhausted from so many choices, I was very confused. Walked into Steingold and spoke to Stephen, the sales manager. I told him my situation and he calmly explained all the models of Volvo. I quickly fell in love with the XC60 - needless to say, 20 minutes later I had my vehicle appraised as I took a quick test drive; this made me love the car even more. I chose the XC60 T6 AWD, which is definately a winner. The process was as smooth as I could have hoped for. Very professional and pleasant. And the showroom was full of others families that seemed to be on the same page as me. Honestly, I couldn't say more positive things about Volvo as a brand and Steingold most certainly is one of the reasons. If contemplating the luxury car route, do yourself a favor and visit one of the stores. It's refreshing how simple it can be. And my kids love the car too! Thanks a million!! More

Print