Stephanie Morales | Page 4

great service Going to this service dept for over 15 years with 3 subarus. They make thing right. There is a comfortablerable place to wait. Great communication. N Going to this service dept for over 15 years with 3 subarus. They make thing right. There is a comfortablerable place to wait. Great communication. Nice that the hours have expanded to 7 pm. More

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Great service Glanzman has always been a great dealership to work with. I have always been satisfied with their sales and service departments! I would recommend d Glanzman has always been a great dealership to work with. I have always been satisfied with their sales and service departments! I would recommend d them very highly. More

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Fantastic first service visit The service I received reflected my experience when I bought my car at Glanzmann. This dealership is very organized, they get to the point quickly & d The service I received reflected my experience when I bought my car at Glanzmann. This dealership is very organized, they get to the point quickly & do not waste anyone's time. Very efficient operation & all of the employees were friendly as well as knowledgeable. I don't live near this dealership, but I will continue to come here for service because it was great. Also was given a sheet detailing cost of future service & explanation of what will be done. Very thorough! More

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Lots of nice details This dealer has thought of all the little things to make your experience as smooth as possible-after I bought my new car they offered a follow up appo This dealer has thought of all the little things to make your experience as smooth as possible-after I bought my new car they offered a follow up appointment a month later to help me learn all the dash tools. And they offer loaners if you need any kind of service if you reserve it in advance. A bonus is the friendly vibe- even to my puppy! More

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90,000 mile service Eric Wilson is the BEST !!. Eric kept me informed and updated when I dropped my car off for a 90,000mile maintenance service. Eric is very customer fr Eric Wilson is the BEST !!. Eric kept me informed and updated when I dropped my car off for a 90,000mile maintenance service. Eric is very customer friendly and pays attention to detail. Stephanie is also wonderful. She scheduled my appointment 3 weeks prior for my service and everything was perfect. Dan Geist was also very instrumental , ensuring that the work was completed in an efficient and timely manner. Thank you, Eric, Stephanie and Dan More

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Great Customer Service I enjoy coming to this dealership because customer service works with my schedule and they provide a nice area to sit down and relax while you wait fo I enjoy coming to this dealership because customer service works with my schedule and they provide a nice area to sit down and relax while you wait for your car. They also admit when they did something wrong and they fix it for you. They are a trust worthy dealership. They wash your car with every service, but in my last appointment they forgot to wash my car and left the grease on the wheels from changing the tires. I am sure they will wash it no problem if I just drive by and ask them to, but I don't live that close to the dealership.q More

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first time customer i looked for a certified imprezza for three months and went to glazmann for an advertised one but was offered a different car when i came in with less i looked for a certified imprezza for three months and went to glazmann for an advertised one but was offered a different car when i came in with less mileage 2015 imprezza base with 13000 miles i price they asked because it was certified !!!!!! used . i learned after it had sins / the rear seat back rug was torn to much for repair they offered me a cover which i had to install myself .i had to fight with salesman for the tontu cover for rear trunk area he refused , it took the sales manager to offer my a used one finally .the front driver seat back was worn thru in a spot and front driver seat was stained with sweat stains ( can't remove stains and service refused to ) .i went to owner mr. glazmann and he had service replace drivers seat back cover which they had refused to do a week before but it turned out not the stained seat cover itself.( it took their man 4.5 hours to replace just the seat back cover) mind you this car only had 13000 miles they said ?? at sales time and all this was bad ,on a certified !!!!used car. now i find the two front tires which salesman said no mile warranty comes with car were showing dry rot creaks in tread and service said were in marginal shape when i had rotated at first service, needed to be replaced at my expense. so !!!! . i only hope this is all there is wrong too date, not ever a year and only 3000 miles More

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Exceptional Dealer With exceptional employees. No matter how small and inexpensive the required service is, Stephanie Morales and her Team made my experience SO EASY. Th With exceptional employees. No matter how small and inexpensive the required service is, Stephanie Morales and her Team made my experience SO EASY. Thank you all !! More

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Simply the BEST Eric Wilson went out of his way to make sure my recently purchased Subaru was repaired to my complete satisfaction. He was extremely competent and ver Eric Wilson went out of his way to make sure my recently purchased Subaru was repaired to my complete satisfaction. He was extremely competent and very easy to work with. Steve Horn who sold me my current car and also my last one is OUTSTANDING. I absolutely love dealing with Glanzmann Subaru. More

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Disabled car My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderfu My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderful and we made arrangements to have my car towed Saturday at 8:30 am, when the Glanzmann Service Department would be open. Eric Wilson meet the tow truck driver at the dealership and called me to reassure me that my car had arrived and that the technicians would evaluate the problem. I received a call on Monday at 8:30 am from Eric who informed me that the problem was the alternator. My car was repaired and ready to go be 10:30 am on Monday. How fabulous is that turnaround time? Thank you Eric and Stephanie for the EXCELLENT service and keeping me informed. Also, kudos to Nick in Service who also helps me with the phone system in my Crosstrek, since I am a major technophobe! More

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