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Sophie Kidd
31 Reviews
31 Reviews
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31 Reviews of Sophie Kidd
April 23, 2025
Very knowledgeable staff in every department. Prompt. Friendly. Courtesy. Knows what good customer service is and does it well. . Prompt. Friendly. Courtesy. Knows what good customer service is and does it well. . More
by Sara
Other Employees Tagged: Clay Moorhead
March 19, 2025
We bought a car in 2011 and had difficulty with breach of promise from the sales person. Just bought another car and disliked communication by same salesman and his friendly but disarming manager. Overall, promise from the sales person. Just bought another car and disliked communication by same salesman and his friendly but disarming manager. Overall, the service provided for our car, and the service managers, has been great. More
by brgorm
Other Employees Tagged: Aatir Barlas, Clay Moorhead, Edward Besl , Hallee Scott
June 11, 2020
We have need customers for over 20 years! There is a reason why we keep going back to BMW of North Cincinnati! They have the magic of how to attend to their customers and their needs in a very professio reason why we keep going back to BMW of North Cincinnati! They have the magic of how to attend to their customers and their needs in a very professional manner! Excellent service!! Excellent customer care!! They totally have the best interest of serving their customers! We are one happy BMW loyal customer and will continue to do so! Thank you so very much for what you do so well!! More
by PKSABHAR
Verified CustomerOther Employees Tagged: Gerald Isaac, Norm Dexter, Clay Moorhead, Edward Besl, Don Johnson, Shaun Snelling, KRISTIN COOPER , Jordan Clatterbuck, Robert Sabbagh, Frank
June 09, 2020
Jeff was really knowledgeable and helped me make my decision. However, there was a glitch in the car on the test drive that required me to bring the car in 2 different times in a 1 week period, and whe decision. However, there was a glitch in the car on the test drive that required me to bring the car in 2 different times in a 1 week period, and when I mentioned it to him, he politely suggested it was nothing. It was quite frustrating. He was very amenable to my negotiations and we made a good deal. Also, on the plus side, Sophie has been a fantastic service advisor and very receptive to my needs. I really am thankful for her hard work in resolving this mechanical issue More
by DR.ALIKANDIL
Other Employees Tagged: Jeff Robinson
May 19, 2020
No nonsense new car buying experience Due to the Covid-19 pandemic, Aatir Barlas and I communicated via email for over a month before we scheduled a face-to-face meeting. I had a pleasant Due to the Covid-19 pandemic, Aatir Barlas and I communicated via email for over a month before we scheduled a face-to-face meeting. I had a pleasant experience in purchasing my first BMW. The staff at BMW of Cincinnati North is top notch. Everyone I met treated with the utmost respect. More
by lfcreedon
Other Employees Tagged: Aatir Barlas , Royan Morris, Caleb Drury
April 07, 2020
Great service and attention to detail by all involved. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. More
by CWJONESVT
Other Employees Tagged: Jeff Robinson
September 18, 2019
Dealership of Excellence ! The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and excellent service from all that had contact. No waiver in attacking any situation and no problem unresolved. I would be remiss if I didn’t mention the special attention we received with each visit by Qasim, Aatir, Brian, Sophie, Jonathan, Shaun, Donnie, Ryan and Chris. Such a wonderful and dedicated group of BMW experts. We are moving to another location and hope the BMW dealership there is able to live up to the high standard provided by the good people of BMW of Cincinnati North. Christiane and I thank you very much and wish you all the very best in the future. More
by JW
Other Employees Tagged: Chris Freeman, Aatir Barlas, Brian Williams, Don Johnson, Ryan Laber, Shaun Snelling , Jonathan Brockmann, Qasim Shirazi
August 02, 2019
Unsolicited Call I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's servic I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's service department had gotten notice that I am within 1,000 miles of being due for my next service (oil change, etc). Understand that I have never had any interaction with this dealership in terms of buying a vehicle or having service work done, The young lady who called me was very persistent that I set up a service time to have this maintenance work done. I live in Maineville and work in Norwood (less than two miles from The BMW Store) so why would I got 20 miles out of my way for service work? Thank goodness there are only two BMW dealers in town or I might get additional solicitations. Does this dealer think I am not smart enough to note the Service Due message that shows up every time time I start the car? More
by Mfarrington
