Sophia Blouch

Sophia made sure I had a ride to and from the dealership! Also great communication through text! Also great communication through text! More

by MASON_1415 Verified Customer Verified Customer

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Groove has Always treated me right. When the car was under warranty and even recently when I had a nail in my tire. Fair treatment. When the car was under warranty and even recently when I had a nail in my tire. Fair treatment. More

by fredstoo Verified Customer Verified Customer

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Excellent service. I was done and out in 45 minutes. Pleasant and professional. Explained findings and service. I was done and out in 45 minutes. Pleasant and professional. Explained findings and service. More

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Sophia has a top-notch communication and very knowledgeable. She displayed the true professionalism. Easy to work with. knowledgeable. She displayed the true professionalism. Easy to work with. More

by bo7 Verified Customer Verified Customer

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When I first set foot in Groove Subaru, it was to pick up a car that had been sold while I was on my way to pick it up. I was told we have a car with the same options and it’s a little more expensive but wil a car that had been sold while I was on my way to pick it up. I was told we have a car with the same options and it’s a little more expensive but will give you a great deal on it and sell it for the same price. It turned out it didn’t have the same options and it had a starting problem. Trip to the dealership to get that fixed. Later, one of the basic Subaru features that I’ve never been able to use. I tried to have fixed and was told by the Subaru helpdesk concierge that I needed a software update. I double checked with groove and they verified this. When I made the appointment I pleaded That they sure and warned how upset I was going to be if I made the trip down the mountain and that wasn’t the problem and ended up leaving without that service. Sophia did everything she could to communicate and make sure I understood. She even took the brunt of my anger for a mistake. That wasn’t her fault. Without Sophia, Groove Subaru would be a failure in my eyes. More

by southparkshell Verified Customer Verified Customer

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Everyone is always friendly and simple oil changes almost always take less time then estimated. The waiting area is clean and comfortable. always take less time then estimated. The waiting area is clean and comfortable. More

by car7 Verified Customer Verified Customer

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They did the work really quickly. Nice facilities. Got the appt quickly. Will continue to use Groove. Nice facilities. Got the appt quickly. Will continue to use Groove. More

by mrussum Verified Customer Verified Customer

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Some of, if not, the worst service I have ever had the displeasure of using. The center is slow, uncooperative, and made me realize that my extended warranty was completely worthless if due to the service displeasure of using. The center is slow, uncooperative, and made me realize that my extended warranty was completely worthless if due to the service being done at this location. More

by zackrules17 Verified Customer Verified Customer

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Very nice and helpful. Explained the work and cost upfront. Even when changes made they still stopped and had a discussion. Explained the work and cost upfront. Even when changes made they still stopped and had a discussion. More

by slbarnes28 Verified Customer Verified Customer

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Every one in the service department is always so helpful and amazing when it comes to helping me with my car and amazing when it comes to helping me with my car More

by Amy.conard04 Verified Customer Verified Customer

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