Sonny Lam | Page 19

Robert was great! Easy to work with and very helpful. We will definitely come back for our car needs. Easy to work with and very helpful. We will definitely come back for our car needs. More

by MRMRSSMITH1002 Verified Customer Verified Customer

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We got burned, we came in for a $26,000 car and expected taxes and title we spent almost $40,000 because they forced us to take add-ons. After researching the add-ons oh, we were grossly overcharged for the taxes and title we spent almost $40,000 because they forced us to take add-ons. After researching the add-ons oh, we were grossly overcharged for them. To me this is a very dishonest dealership. They took advantage of us. In addition our lawyer says that it was not legal for them to force us to take add-ons More

by mrsmuldune Verified Customer Verified Customer

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I can't say enough about the excellent customer service we received at Puente Hills Hyundai! From our sales rep Cesar, Sales Mgr. Sonny and Finance Rep Larry. They helped us out so much and we walked away we received at Puente Hills Hyundai! From our sales rep Cesar, Sales Mgr. Sonny and Finance Rep Larry. They helped us out so much and we walked away with two vehicles. We are so happy that we went to PHH for our vehicles. Thank you Cesar, Sonny, and Larry for treating us like family. I will definitely be referring my friends and family to PHH for their future vehicles. Thank you again Puente Hills Hyundai!! Regina Vasquez Happy Customer More

by reginav59 Verified Customer Verified Customer

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When vehicle was sold to me I asked why it was marked up, dealer said "Just because we can do that". I paid a extra $2000 mark up for no reason. But I needed a car so I felt I was being gouged and scammed. dealer said "Just because we can do that". I paid a extra $2000 mark up for no reason. But I needed a car so I felt I was being gouged and scammed. The car was damaged when I bought it with the rear molding popping out. I was told it will be fix and I will be called. No one every called me. I called and told them it needed to be fixed. I sent pictures and no one ever called me. Called general manager and said bring it in on Monday. I brought it into the dealer on that Monday. Thinking they knew what I was there for and they communicated togather within the dealership I would be helped. Instead no one know what I was talking about and again I had to expalin the issue. Anyway....it was fixed but the dealership sucks. More

by ABI SAHILE Verified Customer Verified Customer

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Service was good. I have some concerns about my sales experience. I found out my contact was not what the sales man said it would be. I’m very disappointed. I have some concerns about my sales experience. I found out my contact was not what the sales man said it would be. I’m very disappointed. More

by JZSANCHEZ3 Verified Customer Verified Customer

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I had great experience with the dealer. They introduced all the functions of the car and I finally got my first new car. They introduced all the functions of the car and I finally got my first new car. More

by YLWANG0430 Verified Customer Verified Customer

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Ray and the whole team were amazing. Incredibly helpful and quick. Made the whole purchasing process seem like a breeze! Would definitely recommend this dealership again! Incredibly helpful and quick. Made the whole purchasing process seem like a breeze! Would definitely recommend this dealership again! More

by COLBY KALANSKY Verified Customer Verified Customer

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Everyone goes above and beyond for you so grateful for everyone there so thank you everyone there so thank you More

by derajp.7 Verified Customer Verified Customer

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Everyone at the dealership was very friendly and Everyone was smiling and welcoming. We were greeted by Caleb who showed us the vehicle we were looking for, which was the 2022 Hyundai Palisad. Caleb did a gr was smiling and welcoming. We were greeted by Caleb who showed us the vehicle we were looking for, which was the 2022 Hyundai Palisad. Caleb did a great job and appreciated his time and answered any questions we had. Sonny came and ran the numbers with us and gave us all of our options. Both Caleb and Sonny did a great job at answering our questions. We arrived for our appointment early and they had no problem seeing us right away. We had a good experience with everyone. Hanzel I believe finalized our paper work he did a great job as well. We felt like we were talking with friends thru out our visit! We had both our kids with us and they were getting inpatient and they understood and did an awesome job at getting is in and out with great customer service and that is just what we wanted! We felt special as were linking everything up to bluelink everyone congratulated us and made us feel special as we were getting ready to drive away in our new vehicle. Thank you for the great experience and the customer service is on point! More

by EAYALA2122 Verified Customer Verified Customer

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Chris is very helpful and they are reasonable And fast Was in and out in a couple of days Was in and out in a couple of days More

by HIlda Verified Customer Verified Customer

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