Shyla Saxton | Page 36

I received very efficient and friendly customer service, got received quick and job quickly done. got received quick and job quickly done. More

by omar Verified Customer Verified Customer

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What ever happened to Honda Service? My routine service yesterday was an ordeal. The service went well, but the mechanic spotted a problem with a tire. I only saw it because I asked to see the safety inspe yesterday was an ordeal. The service went well, but the mechanic spotted a problem with a tire. I only saw it because I asked to see the safety inspection. In the past the service person would go over that with you. When I questioned it, I was told it was my problem. When I got home I checked my records and found that I had bought the tires from Honda. I phoned Honda and spoke with a deferent tech, and was told to bring the car back in and they would fit it. I went back in and the original tech, Susan refused to deal with it. After a long wait the tech I talked to on the phone, Shyla, wrote up the repair and the tire was patched. More

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We came in for a standard A12 service and Shyla provided excellent service, answered all questions and was a pleasure to deal with. Excellent knowledge and customer service! excellent service, answered all questions and was a pleasure to deal with. Excellent knowledge and customer service! More

by NOELMCL Verified Customer Verified Customer

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Came for an oil change and tire rotation. My service advisor Shyla was amazing! Will be back. advisor Shyla was amazing! Will be back. More

by MILLS1038 Verified Customer Verified Customer

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Worst service ever! I made an 11 o'clock appointment to have two keys made for my CRV your worst service ever! I made an 11 o'clock appointment to have two keys made for my CRV. My keys were not ready unt have two keys made for my CRV your worst service ever! I made an 11 o'clock appointment to have two keys made for my CRV. My keys were not ready until 3 o'clock, having to wait for 4 hours is absurd to me. my appointment should not have taken longer than an hour!!! More

by JOHNDELANY60 Verified Customer Verified Customer

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Shyla was super friendly and helpful.Wait for an oil Shyla was super friendly and helpful. Wait for an oil change was over two hours so that wasnt great. But customer service was A+ Shyla was super friendly and helpful. Wait for an oil change was over two hours so that wasnt great. But customer service was A+ More

by RUTH.ALTER Verified Customer Verified Customer

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Manly Honda has friendly, professional and knowledgeable staff. They made our car buying experience great! staff. They made our car buying experience great! More

by PAULINACROWELL Verified Customer Verified Customer

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I miss the kindness and care given by the previous service agents. Where did they all go? I had my car in for service on 9/17 and wanted to get headlight refurbishing done. I was told that the pers service agents. Where did they all go? I had my car in for service on 9/17 and wanted to get headlight refurbishing done. I was told that the person that does this is not always in, so I asked for an appointment for that service as well as a few additional services required from my 9/17 appt. We scheduled the appt for 9/24. When I got there for the appt, I was told he would "check" to see if the headlight refurbisher was in that day. What?! That was the whole point of the appt! He then checked and told me he was. He said the headlight and other services would take around 3 hours. I told him I' had planned my day around this appt but needed my car in the afternoon. I waited at the dealership. After 3 hours I went to find him and he checked the status only to find that the headlights had not been started and they were still working on the other stuff. I had to cancel the headlights because I could not wait. I'm so disappointed. Apparently its easy to make an appointment for a specific service but not so easy to actually provide it. Plus I did not feel the agent helping me even cared one way or the other. Communication is key, and there was none! My car was purchased new by Manly and has been serviced there ever since. Please fix whatever problem has made all your good techs leave! I used to truly feel cared for and confident that my car is handled professionally. I no longer feel that way. More

by TSHANDTHOR Verified Customer Verified Customer

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On time , do what you want done, provide a loaner if requested, very pleasant to deal with requested, very pleasant to deal with More

by JAN3737 Verified Customer Verified Customer

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The servicing was efficient and high quality as usual. The representative was knowledgeable and easy to communicate with. The representative was knowledgeable and easy to communicate with. More

by LANCASTER FONG Verified Customer Verified Customer

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