Shelley Gehler

Dropped my car off for collision service with a Jason. Was called 3 times the week that my vehicle was ready, however when i arrived on a friday the main dash had a HUGE service warning and was in fact go Was called 3 times the week that my vehicle was ready, however when i arrived on a friday the main dash had a HUGE service warning and was in fact going to take longer to repair. So my car was not finished. After waiting for about 45 min i was finally informed there was nothing they could do on a friday at 5pm to help me. Keep in mind i left work early due to their need to have me there, had my rental returned and done through insurance so at this point i had no vehicle or way to get one through my insurance again and had been already been waiting. With obvious frustration, I expressed how unacceptable the situation was considering that they explained to me how very simple the fix was and did call me multiple times telling me it was ready. With a multitude of excuses from Jason and no options from him as to how to move forward, I was ready to leave at which point Jason said if i waited more time he could try to get a vehicle. Why this wasnt offered to me right away i will never know as thats why we were waiting so long because they were looking at my vehicle that was "ready to be picked up". With my ride to the dealership waiting and no garentee of getting a rental from the collison center and already waiting almost an hour, i left. Jason told me he would call Monday for an update. Got the call Monday that they were going to get what they needed and it would be another 3-5 business days. So needing a car for work because mine was clearly not finished and needing more time i then got another ride BACK to the dealership to pick up a rental car. With a ton of reluctance from Jason to provide the rental at that time as if my need for a vehicle wasnt important, and with more friction and frustration after arriving they not only wanted me to pay for the rental they then informed me by some mircale that happened in the 40 minutes of a drive there, my vehicle would in fact be ready the following day. Meaning the conversation i JUST had with Jason 40 minutes prior about needing 3-5 days to fix my vehicle changed when they needed to fork out the rental. I was called a liar when I told them i never would have came back out here if i knew my car would have been ready in a day and they never told me. I live 40 minutes away from this location. I had no choice but to take a cut in hours with the constant back and forth and was flat out told im a liar when asking for compensation and trying to explain their communication that ultimately caused more than enough issues, which from a customers standpoint is very confusing and frustrating. The best part is there was no concern for the clear negligence or what followed due to that original issue of not double checking the vehicle dash screen to begin with. The lack of good communication that could have saved a lot of this situation on my end and on theirs could have helped as well. Im not sure why i was required to go back and forth multiple times when really it should have been a dropp off and pick up. I just left feeling insulted and defeated from the whole thing. All I wanted was a working vehicle and youd expect when the dealership calls you telling you that its ready, that it is in fact, ready. And when it isnt ready, the customer shouldnt feel as if this is their fault or even their problem to deal with. Just remember not everybody takes pride in there job but the expectations are still there to uphold and follow id think and that just was not cared for at this place. More

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