Sheila Sandel | Page 4

Leson Chevrolet responded

Thank you so much for the wonderful review! We’re thrilled to hear that Jessica, Shelia, and Courtney provided you with excellent customer service. We’re proud of their professionalism and customer-focused approach. We truly appreciate your business and your kind words about our team!

Leson Chevrolet responded

Thank you so much for the wonderful review! We’re thrilled to hear that Jessica, Shelia, and Courtney provided you with excellent customer service. We’re proud of their professionalism and customer-focused approach. We truly appreciate your business and your kind words about our team!

Leson Chevrolet responded

Thank you so much for the great review! We’re happy to hear Sheila made you feel welcomed and that your maintenance was completed in a timely manner. We truly appreciate your business and your kind words about Sheila. We look forward to taking care of you again!

Leson Chevrolet responded

Thank you for the review! We’re glad your oil change went well, even if we know it probably wasn’t nearly as much fun as fishing! 🎣 You hit me in my soft spot—fishing is my sport 😂 We truly appreciate your business and hope to see you again next time you need us. Maybe we can get you back on the water a little quicker next time!

Leson Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize that your experience left you feeling undervalued as a customer. We understand that your time is important, and you should never feel like you have to act as the middleman between our dealership and your extended warranty company. We agree that communication between the dealership and the warranty company should be handled by our team whenever possible, rather than putting that responsibility on you. We are sorry for the frustration and inconvenience this caused and for not providing the level of communication and service you deserved. We truly appreciate your business and your honest feedback. We will use this as an opportunity to improve our communication and make sure our customers feel valued and taken care of throughout the entire repair process.

Leson Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait time and understand how frustrating it must have been to bring your truck in at 8:00 AM and not have it ready until 10:00 AM the following day. We also understand your concern regarding the $300 cost of replacing a lightbulb and how unexpected that expense can be. We truly appreciate your kind words about Sheila. We’re glad she did her best to keep you informed and updated throughout the entire process. We will make sure her efforts are recognized. We value your business and regret that this experience left you disappointed. Your feedback is important to us as we continue working to improve both our communication and the overall service experience.

Leson Chevrolet responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Sheila provided you with outstanding service and kept you informed throughout the repair process. Clear communication and going the extra mile for our customers are priorities for our team. We truly appreciate your business and will be sure to share your kind words with Sheila. We look forward to assisting you again in the future!

Leson Chevrolet responded

Thank you for the wonderful review! We're so glad to hear you've had a great experience with our team, from Sales to Service. Sheila will be thrilled to know she made such a positive impression by answering all of your questions and providing excellent care. We truly appreciate your business and look forward to serving you again at Leson Chevrolet!