Shay Omar

So what you are saying is that in the 2,000+ miles that were put on the vehicle since the tire was put on that it is impossible for anything to happen to that tire? The vehicle was back here Sept 21 and 1, were put on the vehicle since the tire was put on that it is impossible for anything to happen to that tire? The vehicle was back here Sept 21 and 1,278 miles after the new tire was installed. At that time there was no complaint of any tire issue/the tire losing air, only that the 20k service was needed. The service was performed and a multi point inspection, which also did not show any tire issues. I also see this vehicle was at City VW of Chicago on Oct 9th with 20,539 miles for a tire replacement. So to recap New tire on Sept 4 @ 18,034 miles Service performed Sept 21 @ 19,312 miles no mention of a tire issue to our service dept. Tire replaced at City Volkswagen of Chicago Oct 9 @ 20,539 miles We are not liable for any incidents that occurred to the vehicle 45 days and at least 2,505 miles after we put a tire on. Chicago roads are not great, things happen to tires all the time. We see it every day with customers. That’s the response from the GM ,Shay Omar about the tire that was purchased and put on 30 days later when my daughter’s tire blew out on the Expressway. He’s making up mileage and literally saying peoples tires blow out with them all of the time! There is also a warranty on a new tire. He should also take English 101 The message contains several grammatical and punctuation errors, inconsistent date formatting, informal wording, and awkward sentence structure that detract from its professionalism. More

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I purchased a Certified Pre-Owned 2024 VW Atlas on September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the September 6, 2025, from Castle VW of Schaumburg. During the test drive, I raised concerns about multiple windshield chips and was assured by both the salesperson, Eryk Buczynski, and sales manager, Anthony Pociask, that the vehicle met CPO standards and would not have been sold if repairs were needed. However, after about six weeks and with colder weather, the chips began to spread, indicating they had either not been repaired or were repaired improperly. Multiple follow-up emails and calls to the dealership throughout October went unanswered or unresolved, despite repeated requests for a copy of the CPO inspection report. Because I live several hours from the selling dealership, I contacted my local VW dealer for assistance. Their staff helped coordinate an inspection with a local glass company, which confirmed the windshield had not been properly repaired and should have been replaced entirely. I was informed that the dealership’s three-month warranty only covered repairs, not replacement. When I relayed this information to Castle VW, my concerns were dismissed, and I was given limited options: file an insurance claim with a deductible, drive seven hours round trip for replacement, or accept a partial reimbursement well below actual replacement costs. Additionally, I received inconsistent and incomplete inspection documents, none of which were the official CPO inspection report I had repeatedly requested. After escalating the issue through VW Customer Care and ultimately to a vice president of the auto group, it was confirmed that the CPO checklist had not been completed at the time of sale and that I should have received specific documentation per VW’s CPO program. Nearly two months after purchase, I finally received a CPO inspection report dated well after the sale. Ultimately, the dealership agreed to replace the windshield at my local VW dealer at their expense and complete the required CPO inspection. This resolution reflects what I had requested from the beginning and came only after months of unnecessary delays, miscommunication, and wasted time. More

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