Shawn Richter | Page 12

Great service and very friendly staff. I always know you have my best interest in mind to care for my car. Thank you very much have my best interest in mind to care for my car. Thank you very much More

by terry.ward123 Verified Customer Verified Customer

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It was great that they reminded me of my upcoming service (that I had forgotten about) and we're helpful and made it up a pleasurable experience. (that I had forgotten about) and we're helpful and made it up a pleasurable experience. More

by SPETERSEN99 Verified Customer Verified Customer

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I will never return to Rapids Honda. Worst service ever. They charged me 100.00 and told me gas cap was not on tight. My AWD light was on so returned and and was told it was a sensor. They said they would c They charged me 100.00 and told me gas cap was not on tight. My AWD light was on so returned and and was told it was a sensor. They said they would check to see if it was covered by my extended warranty. They got back to me 3 days later and said it was covered by lifetime power train and that I would have to take back to where I bought it to have the work done. So glad because I took it to Richfield/Bloomington Honda and had the best service ever and a correct diagnosis. It was covered by my extended warranty and I even got a rental car at no charge while they did the wok! More

by cdawson2122 Verified Customer Verified Customer

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Very courteous and prompt! They completed the work quickly and even washed my car when they were finished servicing it. The little details make a good impression. quickly and even washed my car when they were finished servicing it. The little details make a good impression. More

by Karen G Verified Customer Verified Customer

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Shawn Richter is always very helpful and informative. He ordered me Lyft ride from and back to the dealership to pick up my car. I appreciate is kindness. ordered me Lyft ride from and back to the dealership to pick up my car. I appreciate is kindness. More

by karpikc Verified Customer Verified Customer

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Service did not call me when my vehicle was done so I had to call them to check. My call forwarded to someone in an office who told me essentially that he could not help me. So he forwarded my call back to s to call them to check. My call forwarded to someone in an office who told me essentially that he could not help me. So he forwarded my call back to service which forwarded back to him!!! Not sure why you would intercept a call in line for service to someone who can’t help the caller!! I’m giving you a 4 instead of a 2 or 3 because the guy who answered the phone finally made a trip to service and called me to tell me my car was done! More

by pammadrid Verified Customer Verified Customer

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Completely satisfied. Thank you for prompt, efficient service. I will continue to have my son’s car serviced at your dealership. I will recommend to others as well. service. I will continue to have my son’s car serviced at your dealership. I will recommend to others as well. More

by tleschaar Verified Customer Verified Customer

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Everyone at Rapids Honda in Coon Rapids is so nice and professional. Great service always! Oil change and tire rotation in less than an hour time. professional. Great service always! Oil change and tire rotation in less than an hour time. More

by jenrenhan Verified Customer Verified Customer

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It was a very smooth process. Shawn was friendly & very helpful. Great dealership to work with. Great people & great work ethic. Friendly faces. Always honest. helpful. Great dealership to work with. Great people & great work ethic. Friendly faces. Always honest. More

by dusty8015 Verified Customer Verified Customer

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When I bought the car I was promised 2 free oil changes. I went in for my second oil change on August 4. I was informed that I had to use the oil changes within one year of my purchase, and they would not I went in for my second oil change on August 4. I was informed that I had to use the oil changes within one year of my purchase, and they would not give me my second oil change. When I bought the car, no one mentioned that there was a time limit on the oil changes. I asked to talk to the service manager, and I was told that he was in a meeting. Since my auto service was supposed to take several hours, I asked the person at the service desk to have the manager talk to me before my car was finished. He never came to the waiting area to talk to me. I decided that I wasn't going to make a big deal out of their lack of customer service. Then I received an email asking for a review of their service. I filled out the review with a poor rating. I received a call from their service manager within 20 minutes. He listened to my complaint and said, " I need to get more information, I will call you back." The manager still hasn't called back, but they sent a second email asking for another rating. I am not impressed with their service or customer relations. I would recommend finding another dealership to buy a car from. More

by normanview Verified Customer Verified Customer

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