Shaun Mathis | Page 5

Everyone at Lexus is outstanding to deal with! Just bought my 4th car from them! Just bought my 4th car from them! More

by Peter Spitz Verified Customer Verified Customer

Print

Every thing was handled in a professional manner. Brittany was very helpful and kept in touch with us even after the purchase. She was able to find us the exact model that we were looking for. Brittany was very helpful and kept in touch with us even after the purchase. She was able to find us the exact model that we were looking for. More

by Jmorgan37 Verified Customer Verified Customer

Print

I felt deceived and played. Wanted to buy the car in cash, I was asked to do “them a favor” and make at least 4 payments and than purchase the car in cash. I did received the pu Wanted to buy the car in cash, I was asked to do “them a favor” and make at least 4 payments and than purchase the car in cash. I did received the purchase agreement week later, which was on usb port: by the time I reviewed the purchase agreement, I received the bank statement and found it out that I was charged over $13,000 more than the price of the vechicle. My husband and myself had to go back to the dealership, talk with the financial director, who actually helped us to initiate the process of money return, who told us it might take 4-6 weeks. 2 weeks already passed and I have received only one response that smallest amount of the money will be returned, and it will take 6-8 weeks. In meantime, I requested if Damon can mail me the valve stem caps, 2 weeks later no results. I am very disappointed by this dealership which again proved that they do not care about anything just to take your money. More

by olicka14 Verified Customer Verified Customer

Print

Ana is great and very helpful to my husband and I for getting my favorite car! Thanks Ana! You are excellent! getting my favorite car! Thanks Ana! You are excellent! More

Print

The entire staff is a great group of people. They were very pleasant and professional. They were very pleasant and professional. More

by CESSY624 Verified Customer Verified Customer

Print

Diligent, courteous, and determined to please. Also, very competitive when it comes to price and service! Also, very competitive when it comes to price and service! More

by ngt Verified Customer Verified Customer

Print

A wonderful, easy and stressless experience! Ana was very kind, patient and really listened to what I was looking for! Same day purchased ! Very excited for my new car Ana was very kind, patient and really listened to what I was looking for! Same day purchased ! Very excited for my new car More

Print

Everyone was happy to answer questions. Attentive, willing to help, no pressure. Pleasant as buying a car can be Attentive, willing to help, no pressure. Pleasant as buying a car can be More

by ctamarag17 Verified Customer Verified Customer

Print

Ana blasted all of my preconceived expectations of buying a car out the window. She is empathetic, and listened intently to my needs in purchasing a new car. She was not pushy or hasty during our visit, pati a car out the window. She is empathetic, and listened intently to my needs in purchasing a new car. She was not pushy or hasty during our visit, patiently working through different cars on the lot, and allowing me time to digest information while considering the different possibilities available. When I spotted the car I eventually bought, Ana was quick to work through the details while still making me feel valued as a person. Anyone who visits Lexus Sarasota and has the pleasure of working with Ana will be better for it. Not only is she a fantastic saleswoman, but she makes you feel valued as an individual while going through the purchase experience. Honestly, I was not looking forward to going into a car dealership because of past negative experiences with sales individuals, and feeling like I was merely a number towards a quota. But Ana flipped my thinking, and made me feel heard. She did not try to oversell me on anything and listened to all my needs, working diligently give me the best car option and experience possible. Lexus of Sarasota is blessed to have such an emphatic and understanding saleswoman on its team. Thank you, Ana! More

Print

Absolutely the most pleasant car buying experience we’ve had in fifty years. From our salesperson, Ana (with a great assist from Christopher), to the sales manager, Shaun, and Kenny at the closing, it was e had in fifty years. From our salesperson, Ana (with a great assist from Christopher), to the sales manager, Shaun, and Kenny at the closing, it was efficient, enjoyable, intellectually honest, and fair. If you only knew this dealership when it was owned by Wilde, you should take a new look. Lexus of Sarasota will be our go-to choice for service and future purchases. More

Print