Shane Wiker
Shane Wiker at Muller Honda of Gurnee

Shane Wiker

Service Advisor

Muller Honda of Gurnee

7000 Grand Ave
Gurnee, IL 60031

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4.9
12 Reviews
4.9

12 Reviews

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12 Reviews of Shane Wiker

October 11, 2026

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Employee Rating

Their service department is friendly, knowledgeable and helpful! I had a question about a recall and Shane took me to the car and explained everything to me. I was really worried about them not having the More

by Pamela. Horn
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 11, 2026

Muller Honda of Gurnee responded

Thank you for sharing your experience with our service department at Muller Honda Gurnee. We're glad the recall explanation helped ease your concerns and that the process was smooth. We appreciate your feedback.

September 12, 2026

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Employee Rating

Went in for a battery on yesterday. Shane was extremely helpful and explained what was going to be done on the car. He even stated that he will have it tested before I spent money. I lo More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2026

Muller Honda of Gurnee responded

Thank you for sharing your experience with our battery service. We appreciate your trust in Muller Honda Gurnee and look forward to assisting you in the future.

August 27, 2026

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Employee Rating

Prompt and informative. Friendly and professional. Told me how long it would take and nailed it! More

by jckroeter
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Recommend Dealer
Yes

August 19, 2026

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Employee Rating

Courteous service. Technician reminded me that I was requesting a service ( transmission fluid change) that was not really required at this mileage, but nonetheless per More

by Gropo
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Muller Honda of Gurnee responded

Thank you for sharing your experience with our team at Muller Honda Gurnee. We appreciate your recognition of our technician’s attention to your transmission fluid service. Your feedback is valued.

July 06, 2026

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Employee Rating

I had a transmission problem with my 2014 CRV. It took 2 days but they offered a loaner and it was repaired at a reasonable price. More

by don.shupe
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Muller Honda of Gurnee responded

Thank you for sharing your experience with our transmission service. We're glad the loaner vehicle helped during the repair process. We appreciate your business at Muller Honda Gurnee.

June 28, 2026

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Employee Rating

Shane from service was friendly, kept me informed and helpful as my car was being serviced over a couple of days. More

by Monica V
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 30, 2026

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Employee Rating

Very nice and better than I expected. Nice waiting area too Thank you. Yes sir More

by mtgonz960
Service Price Transparency
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Recommend Dealer
Yes

April 06, 2026

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Great customer service, service advisors are knowledgeable. They always keep you updated of progress. Offers discounts More

by Nina
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Recommend Dealer
Yes

Other Employees Tagged: Allan

Apr 07, 2026

Muller Honda of Gurnee responded

Thank you for recognizing our team's knowledge and updates. We appreciate your feedback on our service and discounts at Muller Honda Gurnee.

February 27, 2026

Dealership Rating
Employee Rating

Scheduled maintenance appointment over the phone and was able to get in same day which was great. The new building is very convenient with Service entrance sign visible and drive up auto garage door opener More

by corlow58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Muller Honda of Gurnee responded

Thank you for sharing your experience. We're glad our team and facilities made your maintenance appointment smooth. We appreciate your feedback and your trust in Muller Honda Gurnee.

February 23, 2026

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Employee Rating

Great knowledge of what has to be done and very honest. Love those guys and recommend them highly More

by howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Fosdick, Anthony Ponce

Feb 23, 2026

Muller Honda of Gurnee responded

We appreciate your recommendation and kind words about our honesty and expertise. Thank you for choosing Muller Honda Gurnee.

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