Shane Dhanani | Page 3

I was told the car would be ready on Monday. I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received any updates or call backs . I finally just drove to the dealership on Tuesday evening to check on my vehicle. I met my service advisor. He said the part was being picked up. As I was there the technician walked in and l he asked them how long until the car was ready. They said it would be a little after 6 pm. He offered no apology for the inconvenience and instead just blamed the call center. He said he didn’t receive any calls or messages. While this may be the case i still should have been contacted and updated regarding the delay. If I didn’t drive into the dealership my car would not have been available for pickup until Wednesday. Very disappointed in the total lack of communication, apathy of my service advisor and no apology for my inconvenience I went through. The service performed on my vehicle has resolved the issue thus far. No issues with the technician. More

by Bwaring Verified Customer Verified Customer

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Shane was nice. The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should hav The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should have told me why my car took longer than theirs. I waited like 2 hrs. More

by emman.mesias Verified Customer Verified Customer

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Fast and efficient Shane was very helpful. The team was quick and efficient. Appointment was quick The team was quick and efficient. Appointment was quick More

by mcdaygo13 Verified Customer Verified Customer

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Great service! Minimal wait time. Communication throughout the time my vehicle was there. 10/10 highly recommend Minimal wait time. Communication throughout the time my vehicle was there. 10/10 highly recommend More

by Gina23701 Verified Customer Verified Customer

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It was a good experience overall even tho my car stayed longer than expected at the dealership. Also they could do better by giving prompt updates on service progress of vehicles longer than expected at the dealership. Also they could do better by giving prompt updates on service progress of vehicles More

by juliusawoyemi89 Verified Customer Verified Customer

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This place is very responsive and efficient with repairs, wait time was minimal and all employees were welcoming wait time was minimal and all employees were welcoming More

by LINKWS3434 Verified Customer Verified Customer

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I was never contacted about the status of my vehicle. After 2 weeks I went into the service department to check on the status myself. It was at that time that I was informed that my car was with advisor After 2 weeks I went into the service department to check on the status myself. It was at that time that I was informed that my car was with advisor Shane instead of Dee whom I was originally working with. However, Grace was excellent in handling my concerns and gave detailed information about my vehicle. More

by CAKELET Verified Customer Verified Customer

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The dealership got me in on a Saturday but was unable to diagnose any issues because they said the person that does diagnosis was not there on the weekends. I'm grateful that the manager, Jimmy was able to diagnose any issues because they said the person that does diagnosis was not there on the weekends. I'm grateful that the manager, Jimmy was able to secure me a loaner vehicle since I had to leave my car for repairs and recalls. Once the repairs were fixed, the communication was good to let me know what was going on with the car, but I was very unsatisfied with coming back to a dirty vehicle as most other dealerships would have made sure the car was clean, especially after sitting outside in the elements for almost a week. More

by Joshua.sandoval.va Verified Customer Verified Customer

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Nice people and clean dealership Good experience, took good care of my car Good experience good care of my car Good experience More

by bookkeeper45 Verified Customer Verified Customer

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We were treated with the utmost form of superb customer service coupled with first class service and professionalism. The integrity of staff contact was exceptional. service coupled with first class service and professionalism. The integrity of staff contact was exceptional. More

by Vernice.seth Verified Customer Verified Customer

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