Sevak Adamyan | Page 15

Professional & exceptional service Narek Petrossian & Pacific BMW staff provide exceptional service every time. They are professional, friendly and efficient. They take pride with pr Narek Petrossian & Pacific BMW staff provide exceptional service every time. They are professional, friendly and efficient. They take pride with providing and attending to my needs in a timely manner. I highly recommend! More

by talyasoualy Verified Customer Verified Customer

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Easy & Friendly From initially contacting the dealer regarding a car That I found on the website, to coming in to test drive it, to sitting down to purchase it, the e From initially contacting the dealer regarding a car That I found on the website, to coming in to test drive it, to sitting down to purchase it, the entire process was excellent! I’d definitely recommend Pacific BMW! More

by bsblair40 Verified Customer Verified Customer

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I love to bring my cars to pacific BMW it was excellent service given by Danny Sarmiento. he contacted me constantly and keep me up to date. everything was on time . Danny is a great help t it was excellent service given by Danny Sarmiento. he contacted me constantly and keep me up to date. everything was on time . Danny is a great help to describe the situation. More

by zhasmen Verified Customer Verified Customer

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Service The staff is always friendly and welcoming. I liked that I didn’t have to wait long to get my car back. Thank you again The staff is always friendly and welcoming. I liked that I didn’t have to wait long to get my car back. Thank you again More

by KRISTINEKIRAKOS Verified Customer Verified Customer

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Everything was perfect fast and easy, good customer services excellent friendly staff, nice atmosphere. Definitely I will recommend all BMW fans shop from pacific BMW. fast and easy, good customer services excellent friendly staff, nice atmosphere. Definitely I will recommend all BMW fans shop from pacific BMW. More

by ALIKKRIST1008 Verified Customer Verified Customer

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Great service center, very friendly I always get a Great customer service at Pacific BMW service center and my car has being washed all the time. Quick service with a loaner vehicle. I always get a Great customer service at Pacific BMW service center and my car has being washed all the time. Quick service with a loaner vehicle. Thank you ! More

by pkrmo Verified Customer Verified Customer

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It was the easiest experience I have ever had getting a new It was the nicest experience I have ever had with a car dealership. I got exactly the car I wanted with no hassles and it took no time at all. It was the nicest experience I have ever had with a car dealership. I got exactly the car I wanted with no hassles and it took no time at all. More

by eydavis Verified Customer Verified Customer

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Easiest Purchase Ever Saw vehicle on website contacted Serj. Went in saw & test drove the vehicle. Serj handled all the paperwork & was upfront and authentic. The process Saw vehicle on website contacted Serj. Went in saw & test drove the vehicle. Serj handled all the paperwork & was upfront and authentic. The process was painless. More

by jramsey Verified Customer Verified Customer

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Service writer rental and how quickly my car got fixed It was a great as usual from my appointment timing and untill I picked up the car especially my service writer his name is narek. It was a great as usual from my appointment timing and untill I picked up the car especially my service writer his name is narek. More

by vrcontractors Verified Customer Verified Customer

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Organized Inefficiency It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific B It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific BMW was the most outstanding dealership I had experienced. With each visit my opinion gets lower. There is an indifference about the service and support group. Pacific is very good at telling the customer what they will not do. When I first went there for the explanation of how the systems work on the car, I spent one hour waiting while they washed the dam car. Then and only then did the tecnincation start, despite my request to start earlier. I would have gladly pay $20 to have it washed elsewhere. My password to access my account at Pacific website was not working. I called and was told that someone would call. And they did a day later and the form the voicemail it was clearly an imposition and a request not worth their time. So I don't use the site. I am sure if I have have called back it would have been the NO NO NO, in that special disparaging tone. During my two service appointments I can see that the people I interact with are well trained in placating the customer, and deflecting any comments with boilerplate response. I don't blame them. It is clearly the culture that Pacific has cultivated. If I question several ways, and am presisitenan I can get answers. The alarm that goes off everytime I start the car telling me not to use the "backup camera soley..." is so annoying I would seriously consider not buying another BMW. When asked about it, the standard Pacific respinose. No.. and NO and No in the most deprecating fashion. I don't want my speakers to make engine noise. Yes, that same response. "you are mealy a dumb BMW owner and you should know that Pacific is not going do anything that we don't deem necessary" Was having my wife's car serviced a few blocks away. Stopped in to schedule a service. Sorry sir, can't do that, you must call in. (She does no drive a BMW. After the purchase experience we were going to switch her to a BMS. Probably not now.) As it turn out, you are an just like the rest but more organized and diligent. Once the sale is done the customer will do it as you say! NO exceptions! But with a smile. I pity the poor soul that buys a BMW without every extended maintenance option possible. They appear to be your target prey. More

by richard310 Verified Customer Verified Customer

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