Service Department
Service Department at Capital Toyotal of Florence

Service Department | Page 14

Service

Capital Toyotal of Florence

2300 West Palmetto Street
Florence, SC 29501

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4.1
184 Reviews

Our Service department is dedicated to making our customers comfortable and their cars maintained and safe. We provide two waiting areas stocked with fresh coffee and donuts complimentary as well as other refreshments available. We have four service writers and 15 technicians, which includes three master techs, waiting to assist you.

4.1

184 Reviews

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184 Reviews of Service Department

November 12, 2023

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Employee Rating

Ms Kay was absolutely caring and patient with me. She went out of her way to help resolve some issues. More

by Corolla owner
Service Price Transparency
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Recommend Dealer
Yes

October 18, 2023

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We bought our Highlander 11 months ago. The whole procedure went very well. Today we went back for scheduled service. Included in the sale price. We were in and out in less than an hour. More

by Jjdburnham
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerome

October 08, 2023

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Very professional staff from the second you drive up until you exit the doors! Clean area when you drive in. Everything runs with smooth perfection. I’m sure they are exhausted at the end of the work More

by nlsb521
Service Price Transparency
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Recommend Dealer
Yes

August 19, 2023

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This was the first time that I met Nick. He treated me like a brother. He was friendly and extremely helpful. He kept me abreast of the progress being made to service my 2022 Tacoma. I would More

by scminedog
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick

July 28, 2023

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Impressive throughout the experience. Tabatha kept me informed along the way. She explained what needed to be done and the timeframe it would take. Her demeanor was very kind, personable More

by shapwilliams
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Recommend Dealer
Yes

Other Employees Tagged: Tabatha

July 13, 2023

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My Service Advisor, Nicholas Vause, was knowledgeable, understanding and kept me informed. Excellent job Nicholas! More

by SherryinSC
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Vause

Jul 14, 2023

SherryinSC responded

I purchased my car from Florence Toyota. I brought it back previously because I had a tire blowout. Since the tire replacement, my vehicle was shaking when I would get up to 60 miles an hour. I thought it was one thing but my serviice advisor informed me that what I wanted to have done would not stop that. I agreed to have done what he believed needed to be done to correct the problem. The service took care of it, and it's back riding smoothly as the first day. My Service Advisor listened to my problem. He was exceptionally knowledgeable, and kept me informed of what was happening with my car. Thanks to My Srvice Advisor, Nocholas Vause, for having me rest asured that my car was being repaired properly. Mr. Nicholas Vause with his professionalism, is by far an excellent asset to Florence Toyota. Since I knew that Nicholas was handeling the details of the work on my 2019 XSE Camry, I felt as though my car would be repaired correctly and it was. Florence Toyota, you have a superb service adviser in Nicholas Vause! In light of his professionalism, and his eye for accuracy and detail, I will bring my car back for servicing. I will also tell my friends that Florence Toyota is an excellent place to have their car serviced. Thank you Florence Toyota, and thank you Nicholas Vause!

June 19, 2023

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They were beyond kind and answered all of my questions. Justin was fantastic and definitely treated me like I was extremely valued More

by Zach
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Recommend Dealer
Yes

Other Employees Tagged: Justin

June 15, 2023

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There was an issue with my car on a long drive home and I took it into the service station where Chris handled it in less than 5 minutes. He along with the rest of the staff were very friendly and even offer More

by Ceagle
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Recommend Dealer
Yes

Other Employees Tagged: Chris Dew

June 13, 2023

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Jerome did a great job, very friendly and hospitable. Did a really great job communicating. More

by bd
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Recommend Dealer
Yes

Other Employees Tagged: Jerome

June 13, 2023

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Employee Rating

Brittney handled my warranty problem without any glitches. I was informed of the problem and the service representative repaired my vehicle. I had a good experience! More

by Bug
Service Price Transparency
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Recommend Dealer
Yes
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