Service Advisor

The service I received was exceptional. The advisor was very professional and explained exactly what was needed and how much it would cost. I really appreciated his attention to detail. I w The advisor was very professional and explained exactly what was needed and how much it would cost. I really appreciated his attention to detail. I would recommend this service shop to anyone! More

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We have brought our Alfa Romeo Stelvio in for all of its maintenance. We can be certain to receive good care, as well as good information from the service writers. maintenance. We can be certain to receive good care, as well as good information from the service writers. More

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Welcoming, cooperative and friendly staff to help you make better decisions about the car maintenance. make better decisions about the car maintenance. More

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Gabby took care of all my needs. Very helpful, car done earlier than expected. Took care of recall. Very helpful, car done earlier than expected. Took care of recall. More

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Great experience with the lovely gals at the desk, and my service was SO much faster than I thought it would be! service was SO much faster than I thought it would be! More

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They know me when I come and always make me feel welcome and always help me with whatever I need. and always help me with whatever I need. More

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As usual, bringing both our cars in for recall and routine maintenance, our experience was great. Easy to schedule, and everyone at Luther Alfa Romeo and Fiat know us personally because we've been cu routine maintenance, our experience was great. Easy to schedule, and everyone at Luther Alfa Romeo and Fiat know us personally because we've been customers for 12 years. We're treated like royalty, and are confident they do the same for their other customers, too. When I was younger I used to do all the routine maintenance on my own vehicles, but physically I can't anymore, so it's good to know I can trust these folks to do the jobs right. We loved our Fiats, and love our current Alfas, too! I also happen to know that the two people who've bought my previously traded-in Fiat and Alfa Romeo love their cars, too! More

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I brought my Alfa Romeo Giulia here to get my recall fixed, and they were super nice, quick, and recommended necessary maintenance for my vehicle! Great customer service in the service department! fixed, and they were super nice, quick, and recommended necessary maintenance for my vehicle! Great customer service in the service department! More

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Went in for service on my 2018 Stelvio. This review received 2 stars because the staff I spoke to was friendly and did answer questions to the best of their knowledge. My biggest negative This review received 2 stars because the staff I spoke to was friendly and did answer questions to the best of their knowledge. My biggest negative is that when I called to schedule the appointment they told me that the cost for an oil change is $150 flat but I got charged just shy of $173. When I brought this up they said “ well the scheduling is done by a call center and idk why they gave you that price” so pretty much it was my problem. $150 is a rip off for oil change then they switched up the price on me for even more. The service guy I talked to was apologetic but seemed and I wasn’t going to throw a fit over $23 bucks because the employees here don’t make the rules. They also said that a vehicle inspection and a car wash was included in this service. Came back and told me that the vehicle was mostly fine and just need to change brakes soon (which I was already aware of). I have a dash cam in the car and when I looked over the footage they never raised my vehicle up higher than a couple feet. I could be wrong but it I would think that you would raise it up enough to get underneath and thoroughly inspect suspension parts, axel/drive shaft parts that are visible. The car wash also came back sub par, lots of grime and dirt still left around the wheels, driver door and window sills. Wheels were also left pretty dirty. They told me it would be hand washed but really seamed like someone just quickly rinsed it the major panels that’s all. If the cost was half of what I payed and not switched on me I would say it was a fair deal and I wouldn’t complain about whether they inspected it well or if they washed the car well. But to pay almost $200 for an oil change that takes 20min to do and doesn’t cost them more than $50 and not get the other things done right is disappointing. Edit/update: I completed a survey that they sent to my e-mail. The day I came in for the oil change we scheduled for a recall on the 25th of September. Because of my survey response Gabby Watters canceled my appointment on the 24th just a day shy. Very unprofessional and doesn’t seem like they like to hear criticism. Gabby is passive aggressive and instead of making their short comings right she decides she will just cancel a recall that was set up 3 weeks ago and say stuff like “we aren’t the right fit for each other” Seems like they didn’t like that I checked my dash cam footage and noticed that the inspection wasn’t done well because. I have included the screenshot of the text in the photos. For the customer relations team responding in this way I believe that my 2 stars should be reduced to 1. More

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Have had my car serviced here a few times for warranty issues, first class service and first class treatment EVERY time!!! issues, first class service and first class treatment EVERY time!!! More

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