Serhan Alkan | Page 7

Serhan was professional answered all of our questions in a timely manner The dealership was helpful also no problems a timely manner The dealership was helpful also no problems More

by pelican1950orion Verified Customer Verified Customer

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Miguel was very personable and professional. He went out of his way to help and make sure our purchase was what we wanted and needed. He went out of his way to help and make sure our purchase was what we wanted and needed. More

by hwp0 Verified Customer Verified Customer

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I'VE ALWAYS HAD A GREAT EXPERIENCE AT THE KIA OF LEESBURG. THE ATMOSPHERE IS VERY PLEASANT AND THE SALESMAN GO OUT OF THEIR WAY TO HELP YOU.BUT THE BEST BY FAR IS SERHAN ALKAN THIS YOUNG MAN HAS SOL LEESBURG. THE ATMOSPHERE IS VERY PLEASANT AND THE SALESMAN GO OUT OF THEIR WAY TO HELP YOU.BUT THE BEST BY FAR IS SERHAN ALKAN THIS YOUNG MAN HAS SOLD ME 5 VEHICLES. HE VERY POLITE.COURTEOUS, AND PROFESSIONAL. HE TAKES HIS TIME EXPLAINING EVERYTHING TO YOU ABOUT THE VEHICLE. HE MAKES SURE YOU'RE COMFORTABLE WITH YOUR PURCHASE, AND HE DOESN'T PUT ANY PRESSURE ON YOU OR MAKE YOU FEEL OBLIGATED TO DO ANYTHING YOU DON'T WANT TOO. I LOVE HIM BECAUSE HE IS MY SALESMAN FOR LIFE. I CAN ALWAYS CALL HIM WITH QUESTIONS I NEED ANSWERS TO ABOUT THE VEHICLE, BECAUSE THERE;S A LOT I'M STILL LEARNING ABOUT IT.I COULD GO ON AND ON ABOUT SERHAN BECAUSE HE IS THE VERY BEST BY FAR.KEEP UP THE GOOD WORK YOU'RE DOING FOR THE CUSTOMERS.GOD BLESS YOU SERHAN I LOVE YOU!! More

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Laurie was very kind and helpful. No pressure. We really liked working with her. Would contact her again for future purchases. No pressure. We really liked working with her. Would contact her again for future purchases. More

by LIN.BOWWOW Verified Customer Verified Customer

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i did not have a very good experience with this dealership. I visited this dealership back in March to purchase a Ford Bronco Sport. I drove all the way from Jax, Fl to obtain this vehicle and be dealership. I visited this dealership back in March to purchase a Ford Bronco Sport. I drove all the way from Jax, Fl to obtain this vehicle and because it was my first time purchasing a vehicle I was not aware on how long the process would take. I came to this dealership specifically for the low price that was advertised online for $19K. After literally waiting all day I didn't get seen with the finance director until 30min before closing. By this time we did the walk thru, test drive and inputted my financials but I arrive roughly around 10am and wasn't seen until 830PM. I was exhausted from my drive from Jax, hungry, thirsty, and fidgety from sitting . Upon this transaction I didn't realize they never honored the online sales price as there was no sticker on car when test drove and no posted sales price provide while awaiting the finance director. Needless to say, I was so ready to go I ended up signing the docs before taking a good look at all the disclosures which is my fault. Here the best part I had 14K cash and trading my 2012 jeep liberty. Lets just say by the time I look at the thumb drive to see my actual pricing and fees that I ended up with a 20K loan which makes absolutly no sense. Apparently the Sales Price was jacked up to 27K. The sales rep had to use my phone to pull up the VIN number to find the car so the sales price was clearly listed but I of course didn't ask if that is what they were giving me I just assume they would. As a 1st time car buyer this was a learning experience. As much as I find this unfair, misleading and the fact that I think you took advantage of a woman that had never purchase a car before and very well knew I was going to get it because we talked about the drive and why I was anxious to get this car. After 3 months of driving it the car ended up with a recall, issues with radio and screen no longer worked after several days of resetting I was just so disappointed in not just the car but the fact that I put myself in such a deficit when if they would have honored the online price the bronco would have been paid off within a few months. At this point I felt there was nothing I could do since I signed docs. Therefore I was able to trade that bronco in and got me a brand new truck. Now my issue is I cancelled the warranty on the bronco and have yet to received my refund and this was months ago. I will be also writing CFPB as I don't believe this was handled properly and even if I am wrong I still want others to know More

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Service was down in a timely manner and it was communicated with me in a professional manner. communicated with me in a professional manner. More

by saltbone Verified Customer Verified Customer

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I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

by MIGDALISRIVERA Verified Customer Verified Customer

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Everyone was very helpful and knowledgeable. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. More

by KARLAJANE123 Verified Customer Verified Customer

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The service is great an the sign in people understand why you are ther. The ask questions an really care about the customer. you are ther. The ask questions an really care about the customer. More

by tpasko02 Verified Customer Verified Customer

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We came in with a price already negotiated, copies of our licenses and proof of current insurance already provided, and ready to write a check. We were there for 2 hours mostly due to them wanting a new bind licenses and proof of current insurance already provided, and ready to write a check. We were there for 2 hours mostly due to them wanting a new binder or new insurance card on the purchased car. It was exhausting and ridiculous to take that much time. More

by kdlenz Verified Customer Verified Customer

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