Sebastian Castillo | Page 3

Sebastian was a joy to work with. He made my wife and I very comfortable during the car buying process. I would definitely recommend working with Sebastian for any future purchases. He made my wife and I very comfortable during the car buying process. I would definitely recommend working with Sebastian for any future purchases. I hope that other employees will see the example that he is setting. Overall, we had a good experience in purchasing our new vehicle. It was previously owned but it was exactly what we were looking for. More

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Friendly and no pressure sales My experience was great, they were very friendly, clear and accommodating to my needs and got answers to any and every question I had they were very friendly, clear and accommodating to my needs and got answers to any and every question I had More

by franchescamiaa Verified Customer Verified Customer

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Sebastian was amazing! He was so very helpful and courteous. Would recommend him to everyone! He was so very helpful and courteous. Would recommend him to everyone! More

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The sales group was amazing and supportive, and got me in and out of their section fast. At the finance level unfortunately we had to wait roughly 2 1/2 hours before getting in to sign because another buyer and out of their section fast. At the finance level unfortunately we had to wait roughly 2 1/2 hours before getting in to sign because another buyer was very indecisive and stood in the finance office too long. More

by TONY@LUXURYAZLIVING.COM Verified Customer Verified Customer

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It was great Everything was great I'm not sure what more I need to say. I need to say. More

by PKAIDER4 Verified Customer Verified Customer

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The staff was polite and knowledgeable and respectable and the dealership was nice and clean. and the dealership was nice and clean. More

by LEE_VIGGIANO Verified Customer Verified Customer

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Great car buying experience. Diego was very helpful and attentive. Also, the finance manager made it a very smooth process. I will refer this dealership. Diego was very helpful and attentive. Also, the finance manager made it a very smooth process. I will refer this dealership. More

by JCBELL0 Verified Customer Verified Customer

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Sebastian was very helpful, communication was clear. Very satisfied with our experience. Excellent experience would recommend Very satisfied with our experience. Excellent experience would recommend More

by BILLYBURNETT Verified Customer Verified Customer

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Very helpful and made sure I found the perfect car for my daughter. Love this place daughter. Love this place More

by SEAN.NAVAGE Verified Customer Verified Customer

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My experience with Showcase Honda was disappointing and aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zakte aligns with numerous other negative reviews. They add approximately $1,500 (not included in the list price) for a "Showcase Value Package" and "Zaktek" extras that offer little to no real benefit to the buyer. We purchased a used vehicle on a Friday afternoon. While the sales rep had the car washed and waiting which was appreciated the interior hadn't been detailed at all. We found a 200mg caffeine pill in the center console and dried spill stains around the cupholders. They promised to clean it while we completed the paperwork, but after everything was signed, my family and I waited another 30 minutes for the car to be brought around. After a couple of days, I had second thoughts and noticed they advertise a "Love It or Leave It" 3-day/300-mile guarantee. I called Sunday morning to ask about buying back my trade-in and even drove back to the dealership that same day. I was told nothing could be done until the vehicle was “inspected.” By Tuesday, my trade-in was already listed for sale on their website. Despite contacting them multiple times a day, I couldn’t get a straight answer or any pricing. They mentioned they’d sell it back to me for $500 over their cost, which gave me some hope but after nearly a week of follow-ups, a sales manager finally got back to me Thursday afternoon to tell me the car had been sold. His exact words: "We're in the business of making money." Legally, they’re under no obligation to take back the car or sell me my trade-in, but the delays, lack of transparency, and misleading communication were incredibly frustrating. This experience has completely eroded my trust in traditional car dealerships. Consumers deserve better protection in situations like this. I won’t be buying another car from a dealership again especially not from Showcase Honda. More

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