Sean Flanagan | Page 21

We live in New Jersey and were in the market for a couple of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing so of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing some homework we chose Smythe Volvo in Summit, NJ. Without writing a novel, if we could sum up our experiences, Smythe Volvo has become like an extended part of our family. There is always some apprehension when walking into a dealership. One reason would be the bombardment of a high pressured sales team. You will certainly not be stalked like a vultures next meal here at Smythe. The moment we walked into the show room we were greeted by a very courteous and knowledgeable sales associate Chris Henricksen. Chris superseded all of our expectations. He by far has raised the bar and is exemplary in his profession. The best sales associate we have ever worked with! He knows these vehicles extremely well. Buyers don’t have to settle at Smythe. Chris makes choosing options fun and will hold your hand through the ordering process. We had extreme pleasure conducting business with him. Our relationship with Chris did not end after the sale. Chris Henricksen keeps the line of communication open checking in from time to time providing us with updates and to listen should we have any concerns. Servicing our vehicle was just as easy and hassle free. We were introduced to Tony Plesh. Another Smythe Wonder!!! Calling him to set up service appointments are very easy. We always have a loaned vehicle to take home for those longer appointments. Tony is a marvel. His expertise in knowing these vehicles in and out is too, exemplary. We are at ease when we think there is a problem because he knows the remedy. Tony knows how to ease your concerns! Tony Plesh also provides us with service updates and specials. A great service to remind us customers to take the time out and get our vehicles checked right. More

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I am compelled to write this review regarding my visit to Smythe Volvo on Saturday, August 4th, 2012. I went to the dealership as I noticed earlier in the day that I had a screw in one of my tires on my XC Smythe Volvo on Saturday, August 4th, 2012. I went to the dealership as I noticed earlier in the day that I had a screw in one of my tires on my XC90 which I had purchased from the dealership. After driving by a number of closed repair / tire shops, Smythe was there when I needed them. My salesman, Chris Henriksen and Sean Flanagan, did not hesitate to perform the repair despite the fact that it was beyond the normal service hours, in fact the repair was done complementary. This is just one example of the type of experiences that I have had at Smythe. Chris my sales representative is a true professional, knowledgeable about the product and low pressure in his approach. Sean Flanagan is a very active and engaged, personally reaching out to me after service appointments in order to ensure that I was completely satisfied. Tony Plesh in service is also extremely helpful, providing insight into service recommendations Bottom line - I am a huge fan of the brand and this dealership. I currently drive two Volvo's and over the last couple of years have owned a S80, S60 and XC90. The best complement to a business is providing a good recommendation. Not only am I writing this recommendation but have also recommended this dealership to family members (father and sister) who have also purchased vehicles from Smythe. P.S. when I was in the dealership waiting for my car to be serviced I test drove a C70. When it's time to get my next car I now know what it will be! More

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Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

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we have been using this dealer for our service needs for a number of years and continue to receive great service from this dealer . we would recommend them a number of years and continue to receive great service from this dealer . we would recommend them More

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What a great crew! I've been having my car serviced at Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - rare in the car servicing business! Most importantly, I have the utmost confidence that I'm getting a fair price and always ride out knowing my car is in impeccable condition for which the "peace of mind" comes at no additional charge. As I live in Manhattan, Symthe goes above and beyond to accommodate my schedule and the team of Sean, Tony, Tom, Nick and Gary all know me by name and are always so helpful with the myriad of questions I usually have. That, in it's self, is another reason why I will remain a loyal and satisfied customer! More

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I had a tire defect and needed a new one on short notice. After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they friendly and willing to take me on incredibly short notice, but they got me in and out in under an hour so I could make it to an appointment. I can't say enough good things about the team at Smythe. More

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I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job for $1,300.00. I was concerned about the difficulty of the job and had the vehicle towed to Smythe Volvo. I was greeted by the Service Manager Sean who waited 45 minutes past their shop closing hours. I might add it was the Friday of Memorial Day weekend. He kept his family plans waiting in order to make sure my needs were met. I received a phone call on Tuesday morning. Sean advised that it was not the entire unit but only an intake hose. The repair was done promptly and for under $300.00. I have heard time after time "avoid the dealer, they will take advantage." I have heard that dealership service people work off of commissions. This could not be further from the truth at this dealership. I went to meet with the dealership manager to praise my service experience. I was pleased to find out it was the service manager's brother. They are a family business not a big corporate dealership. If you are looking for clean, honest, inexpensive work on your volvo I highly recommend Smythe Volvo of Summit New Jersey. Say hello to Sean for me! Customer for life, Mike H More

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My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and to my complete satisfaction. Herb Brennan More

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As always, the team at Smythe provided excellent service on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. He explained what would be done to my car and the cost. Smythe even provided me with a loaner car for the day. They always make us feel like we are part of the family. More

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Sean did a great job of helping me with an emergency repair to my car ---he got it fixed while I waited and was very courteous and helpful. repair to my car ---he got it fixed while I waited and was very courteous and helpful. More

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