Sean Brown
Sean Brown at BMW of Raleigh

Sean Brown | Page 3

Service Advisor

BMW of Raleigh

5603 Capital Blvd
Raleigh, NC 27616

Contact Me
4.8
29 Reviews

Dealership Experience

10 yrs, 2 mos

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

4.8

29 Reviews

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29 Reviews of Sean Brown

December 29, 2021

Dealership Rating
Employee Rating

Literally the worst experience I've ever had at a dealership. Brought my M3 in, and asked if they were qualified to do the warranty service. Got a vague answer from Sean, and asked if there were an More

by Supernova752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 19, 2022

BMW of Raleigh responded

Thank you for your feedback. Your vehicle had aftermarket performance modifications, which were picked up on via information transfer during diagnosis. A BMW engineer then investigated your vehicle and subsequently voided your powertrain warranty. All of this was happening behind the scenes, and your service consultant, Sean, could not have communicated this with you. Instead, he offered some suggestions for some reputable non-dealer BMW shops that specialize in performance modifications and programming that may be able to help with your predicament. We regret we couldn't do more to assist you but wish you all the best in getting these issues resolved. Get in touch with any further questions. Best, Kelly Barbour - Service Manager - 919-876-5432 ext #2267

Jan 22, 2022

Supernova752 responded

I needed warranty work done - the other dealership in the area was qualified to perform the warranty work on the car, Leith was not. Instead of referring me to the other dealer, you instead referred my to independent, non-BMW shops thAT clearly do NOT do warranty work. Terrible reply, complete ineptitude/failure of the entire Leith BMW team, including you, Kelly. Worst dealership ever.

April 28, 2021

Dealership Rating
Employee Rating

Sean has been my goto service advisor at Leith BMW for my M3s and my wife's X3M. He always goes above and beyond to ensure we are taken care of and also remembers our preferences like not wanting the cars wa More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021

BMW of Raleigh responded

Hi Mark - Thank you for your continued business and your confidence in Sean! We are grateful to have you as a customer and we look forward to seeing you next time at Leith BMW.

January 20, 2021

Dealership Rating
Employee Rating

We have had another delightful car buying experience with Barry Frucht when we returned to Leith BMW for out third BMW i3: a 2020 model this time. Barry had helped us special order our previous 2018 just More

by A. Tuzel
Recommend Dealer
Yes

Other Employees Tagged: Barry Frucht

Jan 20, 2021

BMW of Raleigh responded

Thank you for shopping at Leith BMW and for sharing your feedback! It is fantastic to hear that Barry always helps you find the perfect vehicle. The 2020 BMW i3 is a great car and we hope that you have fun driving it!

October 18, 2019

Dealership Rating
Employee Rating

Wonderful service experience with Ales Olecky at Leith BMW Wanted to take a moment to thank Ales Olecky and the great team at Leith BMW! Ales did an outstanding job into getting us a beautiful BMW X5M. We went More

by Art Ataev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky , Brian Winters

Oct 18, 2019

BMW of Raleigh responded

Art, what a great review of Ales' customer service. We're honored that you came all the way to Leith BMW in Raleigh, NC from Ohio to purchase your BMW! Thank you so much for sharing your experience. I hope you are enjoying your beautiful new BMW X5M!

October 04, 2019

Dealership Rating
Employee Rating

Great experience from start to finish purchasing my X5. Charles was extremely attentive and accommodating through out the process. I would highly recommended him for purchasing a new car! More

by Rusty Perry
Recommend Dealer
Yes

Other Employees Tagged: Colleen OLeary, Charles Thompson

Oct 04, 2019

BMW of Raleigh responded

Congratulations on your BMW X5, Rusty! We are happy to hear that Charles assisted you throughout the process and made it a positive buying experience. Thank you for recommending him!

July 19, 2018

Dealership Rating
Employee Rating

New BMW X6m Leith Bmw dealership was awesome in arranging new car order of a Bmw X6m . Ales and Barry worked with me to get the Bmw that I wanted and make sure th More

by Ckingbmw2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Beach, Ales Olecky , Barry Carpenter

April 22, 2018

Dealership Rating
Employee Rating

Great Experience John was great throughout the car buying experience. My vehicle was ordered and John kept me informed along the way. Pleasant personality and nice t More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Barnett , Mark Aliano, Barry Carpenter, John Draz, Colleen OLeary

April 01, 2018

Dealership Rating
Employee Rating

Simple and Easy Always a pleasure to deal with Leith BMW's Sales and Service. Sean Brown and Jake Britt are especially excellent to work with. Simple and Easy from More

by lb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Beach , Jake Britt, Colleen OLeary

April 11, 2017

Dealership Rating
Employee Rating

Richard @ Leith - great service Our third Bimmer from Leith - all three more or less by Richard. Always efficient, honest and willing to acommodate your requests. Same counts for Se More

by bimmertimes3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams

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