Scotty Glasgow | Page 6

Frustrated We went into the Nissan dealership to purchase a used vehicle. The vehicle we decided on was a Ford Escape,which happened to be at the Machens Super C We went into the Nissan dealership to purchase a used vehicle. The vehicle we decided on was a Ford Escape,which happened to be at the Machens Super Center across town. We asked the salesman if we could just ride over with him to the other car lot to see it so we could save time,we were told that was against policy that we had to stay at the Nissan lot till he brought the vehicle back,that took approx 30mins to go about 5 miles. After he came back with it and we test drove it we decided that we wanted it. We filled out the paper work and got approved for the loan. Then we had to sit and wait for about 4 hours for the business mgr to get the paper work ready for us to sign. We feel the least he could have done was to tell us it's going to be about 2-3 hours why don't you go have lunch and come back,every time we asked how much longer we were told he's just about done. Finally after we got into his office he was totally rude with us. The salesman we had was very friendly,but didn't make our experience any better. The salesman's name is Scott Glasgow and I would say if he worked at a different dealership I would recommend going to him. The business manager's name is Greg Marquis and I would definitely not recommend doing any kind of business with him. He should not be allowed to interact with the public at all. Therefore I would not recommend Joe Machens Nissan to anyone! More

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Excited Our experience at JOE MACHENS has always been GREAT! Thank you Scotty and Greg. We RECOMMEND these guys for all your NEW CARS needs. Thank You Our experience at JOE MACHENS has always been GREAT! Thank you Scotty and Greg. We RECOMMEND these guys for all your NEW CARS needs. Thank You More

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My salesman, Mr Scott Glasgow was very patient and helpful. I feel he that he went above and beyond in helping me and making sure I was pleased with my selection. Its always nice to have someone liste helpful. I feel he that he went above and beyond in helping me and making sure I was pleased with my selection. Its always nice to have someone listen to you and understand what you are looking for. I will truely recommend this location to all my family and friends. Thanks More

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I truly enjoyed this car buying experience...Matt Stein a straight forward manager who helped me find the car I most wanted. Scott Glasgow, a professional in Customer Service. A big help in narrowing down straight forward manager who helped me find the car I most wanted. Scott Glasgow, a professional in Customer Service. A big help in narrowing down my needs, wants and taking time with me in making my selection. Steve Priest in remembering me when I walked into the frond door and giving me the best in trade in value. Look to this dealership its fun, fast and affordable. Giving you the Best Feeling when buying a new or used car. I should know...My family members and I have bought two cars in two months! More

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I have worked with Scott Glasgow before and he never lets me down. He is not high pressure and he is just a great guy. Will always use Scott for my Nissan. The parts manager, Dennis, is also a really great p me down. He is not high pressure and he is just a great guy. Will always use Scott for my Nissan. The parts manager, Dennis, is also a really great person. He bends over backwards to make sure that I have everthing I need. They are the main reason I buy Nissan. More

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I had a great experience at Joe Machens Nissan. Scott Glasgow approached me and made sure I was taken care of. He is very friendly and easy to talk to. He is not pushy like lots of car salesman are. He l Glasgow approached me and made sure I was taken care of. He is very friendly and easy to talk to. He is not pushy like lots of car salesman are. He listened to everything I wanted in car and then found the car. I was allowed to test drive the car by myself, which I really liked. I was not crazy about the color of the car on the lot, but Scott said they could have one there the next day if I wanted it. The next day it was there ready for me. I had price range in mind and Nissan more than met my target price range. On top of that, they gave free hats before I purchased the car and offer you all the free soda and ice cream you could want. I have never had such a great experience while buying a car. Scott also gave me his cell in case I have any problems with the car and I know if anything should arise that Scott and Joe Machens Nissan will take great care of me. More

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I had previously purchased a Nissan from here. I was rear-ended in an accident and vehicle totaled. Because I have been so pleased with the service department, I came back to purchase again. I actuall rear-ended in an accident and vehicle totaled. Because I have been so pleased with the service department, I came back to purchase again. I actually asked Casey to refer me to someone. He refer me to Scott (the person who sold me the first time no longer works there). Scott did a nice job. Just an FYI....I was not overly please with Nissan financing (and I have used them in the past). I have refinanced my new vehicle. More

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I had the pleasure of meeting and working with Scotty Glasgow. He was friendly, helpful,knowledgeable and answered all my questions. He and the rest of the staff were very professional. I would definitel Glasgow. He was friendly, helpful,knowledgeable and answered all my questions. He and the rest of the staff were very professional. I would definitely recommend Scotty and the rest of the staff at Joe Machens dealership. Thanks for a great experience at Joe Machens Nissan.!!! Terry Page More

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I don't feel that were given complete honesty at this dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone th dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone the day before about the used vehicles we were interested in. I was told over the phone that he wanted to try and sell me a new vehicle instead. When we arrived we were told that both of the used models had already sold that day and we were immediately shown a new model. After having to go back and forth on price and payments we were eventually told that the used vehicle that we originally had called about had not actually sold, but were now told that it was at the sales manager's house. After finally agreeing on a price & payment we left the dealership with a new vehicle and a feeling that we had received a good deal. However, on the following Monday I received an e-mail from John Milletics at this dealership. He apparently wasn't aware that we had purchased a vehicle at this dealership. He stated in the e-mail that they were taking $12,000 off of the model that we purchased. I then proceeded to e-mail our salesman Scott Glasgow to ask him why were weren't offered this deal and his response was that it was only for a 2012 model they had with hail damage. I didn't believe that to be true based off of the e-mail from Mr. Millitecs. It was at this time that I realized that the folks at Joe Machens Nissan had not been honest with us on more than one occasion. The vehicle itself has had to be in the shop already for a back window that came loose from the assembly it was attached too. I also have to have more warranty work done on the passenger door where the weather stripping has come loose and is resulting in loud wind noise while driving. Ultimately I am not satisfied with my experience with the vehicle or the dealership. I left there with a new car and a good feeling but that feeling quickly changed. More

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Scott was enthusiastic and got me just the car I wanted and with financing too. I had asked about the tires before I came in and he said he didn't know about them, that we'd have to check. I drove away and and with financing too. I had asked about the tires before I came in and he said he didn't know about them, that we'd have to check. I drove away and we still hadn't checked. I called right away (the next day or next week day) as the tires on this $13K Prius were 3 or less on the outside and worn unevenly. A second trip to Columbia and numerous calls to both Scott and the manager (many with no response back from them at all) and I feel the offer of $100 off a set of tires within the first 30 days (when all the taxes and plates were due) was nothing. Found out from paperwork in the glovebox from a dealership and an insurance company that the vehicle had been wrecked (which I was told it hadn't been. Hmmm, don't know that I ever got the copy of the carfax I was told I would get that first day). I just took a trip to Branson with my kids. Found one of my tires had a bubble on it (less than two months from purchase). Drove home gripping the wheel waiting for a blow out. I'm now driving my daughter's car. Scott didn't give my friend the referral bonus he said he would send to her (she had bought her Prius from this dealership also and she had been very pleased). However, after all I have been through with them over this, my friend ended up buying a new vehicle from a Ford dealership. I am actually very happy with the car. The girls in the office were great to work with. I am very displeased with the salesman/dealership selling such a nice car with such inferior tires and I would have expected them to make it right. No, I am not pleased with their follow up in this matter and because of this I will not be recommending this dealership to anyone. Period. More

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