Scott Kennedy | Page 2

I called multiple times over the last 2 weeks with no call back despite multiple service call requests. call back despite multiple service call requests. More

by dreemurrpride99 Verified Customer Verified Customer

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Found our vehicle quickly even though it was a decent list of requests, good communication with salesman. Service dept was great had my trade in fixed in 4 days where a previous service place had it for list of requests, good communication with salesman. Service dept was great had my trade in fixed in 4 days where a previous service place had it for 4 months and couldn't fix right. More

by Kylie McInnis Verified Customer Verified Customer

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They care about their customers. Very friendly and helpful. Lucas was the one i mostly worked with and I would highly recommend him to anyone and everyone. He went above and beyond t Very friendly and helpful. Lucas was the one i mostly worked with and I would highly recommend him to anyone and everyone. He went above and beyond to help me and my husband. More

by danyellpalmquist Verified Customer Verified Customer

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Frankmans was awful to work with and definitely took advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my Ford Explorer, I have had to take it to service 6 times. I finally took the car to MY mechanic, where they told me the people at the dealership where taking advantage of me. They also gave me a list of things that were STILL needing repairs. After speaking with sales and service managers, I was able to get my vehicle completely fixed, but still paid $200+ out of pocket. Communicating with staff was very difficult, and everyone at service was rude, EXCEPT for Kyle. Kyle was very good at communicating and keeping me updated. Everyone else at service was very rude and off putting. The seemed to be always in a bad mood, and like coming into their shop was a bother. There was little to no friendliness, and they gave me a few loaners that seemed to be needing quite a bit of upkeep themselves. As for Mike, the salesman, he completely ghosted me once all paperwork was signed. He continued to dodge my calls and messages, to the point where I had to reach out to the sales manager. After such a hassle, I wish I would have gone elsewhere. More

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I recently purchased a "new to me", 2018 Honda Accord. Joe was helpful in getting the deal done and finance was even able to get me a better interest rate than my local bank. I did have issues with the ve Joe was helpful in getting the deal done and finance was even able to get me a better interest rate than my local bank. I did have issues with the vehicle within the time allotted for the warranty and Scott made it easy to get the work done through my local dealer. They dropped the check in the mail quickly for reimbursement. I was impressed with the support behind the 3 month/3,000 mile powertrain warranty. Would consider going back for a vehicle in the future. More

by mattschilling Verified Customer Verified Customer

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