Scott Fuller | Page 11

Hard working and good people and very helpful and very useful for me and all useful for me and all More

by RPURIFOY1965 Verified Customer Verified Customer

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Very patient treatment of customers are awesome make you glad that choose Serra Neassa for your car care glad that choose Serra Neassa for your car care More

by PHYLLIS MITCHELL Verified Customer Verified Customer

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Great service department. Employees are friendly and take my vehicle at the time of my appointment and keep me updated on the work being do e. I plan to always use this serv Employees are friendly and take my vehicle at the time of my appointment and keep me updated on the work being do e. I plan to always use this service department for maintenance on my Rogue. More

by peggyward51 Verified Customer Verified Customer

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The service department are wonderful the whole staff! Amanda and Matt and all of the service department! Amanda and Matt and all of the service department! More

by lilycole1412 Verified Customer Verified Customer

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Awesome people great dealership impeccable service you guys rock everytime! Everyone there treated me with respect and understanding ! guys rock everytime! Everyone there treated me with respect and understanding ! More

by Diamond Verified Customer Verified Customer

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All of their employees are here to help each and every customer. They have great service customer. They have great service More

by paris.powell10197 Verified Customer Verified Customer

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The staff is friendly always keeping you up to date on the process of your vehicle the process of your vehicle More

by quietbamaboi75 Verified Customer Verified Customer

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I really love my car. I love the way yall take care of your customers. I have made about 10 referrals for you. I love the way yall take care of your customers. I have made about 10 referrals for you. More

by JENBARTEMP Verified Customer Verified Customer

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I have a fleet car. I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but anot I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but another car came later and pulled in the lane next to me, when the door opened, they pulled in first, because of an issue with my battery, my car would not start, there was one tech, he went to the other car first, and while he was being very socialable with that driver, I waited, once he was done, he come over, after I explained why I was there and that I had an appointment, he said ok, but talked with another customer before checking my appointment. I knew I would have to leave the car, I live about 10 mins from the dealership, there was no one there to give me a ride home. As I was walking home I received a text message from the dealership about my car, the message said to use this as a source of communication. Aaround 2pm, I hadn’t heard anything, I texted, no reply. I called, no one answered or called me back. This was Wednesday, the day before thanksgiving. I never received a call or an update the the text. On Friday, the day after Thanksgiving, I called, texted no answer. I called my fleet plan, I learned that they had received a call from the dealership, and was waiting for someone to approve the work order. After 2 hrs , still couldn’t get anyone from the dealership on the phone. I got a ride to the dealership, 3 techs where sitting at the desk, I explained why I was there… While there at the shop I called my fleet co. got the work approved. This was around 10am. Waited all day, couldn’t get anyone one the phone or text. Got a ride to the dealership, learned that my car was ready, they were waiting for payment. I was VERY disappointed with the lack of communication. More

by DNC0 Verified Customer Verified Customer

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On this service I had 4 new tires installed and oil change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people w change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people who do the job correctly, actually listen to the customer, friendly and courteous even when they are swamped with work and honest in their evaluation of my trucks service needs. Matt, Amanda, Courtney, Scott and the actual mechanics that do the work all meet my definition of 'OUTSTANDING'. This is why I drive 30 miles to get my Frontier serviced and why I will buy another Frontier from this Dealership in the future. It is the only time in my 57 years of owning a car/truck that I look forward to specific Dealership performing the servicing of my truck and I always drive away feeling great without any stress. Thank You, Richard Glover More

by rgglover50 Verified Customer Verified Customer

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