Sarayah Benjamin

I can’t say enough good things about my experience with this Volvo dealership. My Volvo broke down on a Sunday and had to be towed in. I honestly expected to wait until Thursday or Friday just to have it l this Volvo dealership. My Volvo broke down on a Sunday and had to be towed in. I honestly expected to wait until Thursday or Friday just to have it looked at because every other Volvo shop I called was booked out for weeks. To my surprise, they diagnosed it first thing Monday morning. What really shocked me was the diagnostic fee—only $49.99! That’s almost unheard of, especially at a dealership. Having worked at a Nissan dealership myself, I know diagnostic fees are often around $180 or more. Charging only $50 was incredibly fair and shows they genuinely care about their customers. The biggest reason I’m leaving this review is because of my service advisor, Sarayah. She was absolutely outstanding from start to finish. She kept me informed every step of the way, stayed on top of my claim with my third-party warranty company, and made the whole process stress-free. The repair totaled about $1,400, and thanks to all of her hard work, I only had to pay my $250 deductible. My warranty company supplied their own replacement part, and I was pleasantly surprised that the dealership had no problem using it. Many dealerships refuse to install warranty-supplied parts, but they were incredibly accommodating and worked with me instead of against me. As soon as the part arrived Wednesday morning, the technician got right to work, and by Wednesday afternoon my Volvo was repaired and ready to go. They even completed an oil change while it was there. My car starts perfectly now, and I couldn’t be happier. What impressed me most was Sarayah’s dedication. Even after the service department had closed, she took the time to call me around 6:30 PM after speaking with the warranty company just to keep me updated. That level of customer service is rare these days and truly deserves recognition. Thank you to the entire team, and especially Sarayah, for making what could have been a stressful situation such a smooth experience. I truly appreciate everything you did, and I wouldn’t hesitate to recommend this dealership to anyone looking for honest, professional, and exceptional service. More

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Jaffarian is my preferred dealership. I have always been able to get reliable and courteous service from them. Whether it’s to buy a new Volvo or have my Volvo serviced I have always been able to get reliable and courteous service from them. Whether it’s to buy a new Volvo or have my Volvo serviced More

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