Sarah Flores | Page 2

Ultimate Motorsport Inc responded

We’re thrilled Sarah made purchasing your used BMW i3 smooth and answered all your questions. Thank you for recommending her assistance to others, and enjoy every drive in your i3.

Ultimate Motorsport Inc responded

Thank you for bringing this to our attention, Julian, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Ultimate Motorsport Inc responded

We’re happy to learn our friendly team, especially Sarah, made the process effortless and guided you through your Mercedes-Benz GLB 250 purchase with confidence. Congratulations on your new ride and thank you for sharing your experience. We look forward to helping you again.

Ultimate Motorsport Inc responded

It’s great to know our team member provided kind, patient, straightforward, and genuine support. Thank you for sharing how much you appreciated the caring service. We look forward to helping you again.

Ultimate Motorsport Inc responded

It’s wonderful to hear that our professionalism, attentive service, and competitive pricing made your purchase of a Land Rover Range Rover Sport so smooth. We truly appreciate your repeat business and look forward to assisting you again.

Ultimate Motorsport Inc responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Ultimate Motorsport Inc responded

Thank you, Charlie, for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Ultimate Motorsport Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Ultimate Motorsport Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Ultimate Motorsport Inc responded

our AI advised customer" Hi Dayton! I'm calling you now at (305) 851-1113 to discuss the Mercedes-Benz GLS. Unfortunately that specific vehicle is currently on deposit hold, but I'll help you find the perfect alternative! We have many luxury SUVs available including Range Rovers, Mercedes S-Class, and other premium options." and pretending Stephanie really Dayton Arce responded "Then if it's not available then why are you contacting me telling me it's available? Lying to customers is only going to earn you negative reviews". to which AISA our AI chatbot responded "Dayton, I sincerely apologize for the confusion. You're absolutely right to be frustrated. The Mercedes GLS you inquired about was available when you first contacted us, but it went on deposit hold during our conversation. This happens quickly with our premium vehicles. I should have been clearer about the status change. I'm here to help you find another luxury SUV that's actually available - we have several Range Rovers and other Mercedes models in stock. Would you like me to send you links to those available vehicles instead?" and Mr Arce said "During our conversation? 1 minute ago? That b.s. just earned you a negative review with your name on it at dealerrater.con and google reviews. Keep lying con artist". and AI responded "Have a great day Dayton! 😀" You cant make this up 🤣but it was great to see a picture perfect AI answer bot get a bad review from a customer for simply advising the customer. We do our best to be transparent, and upfront with customers and so does our AI bot AISA.