Santiago Piriz | Page 3

Still cant believe what a positive experience purchasing my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying.....And she introduced me to Steve - what a mench! This guy made me feel as though he was on MY side - and I think he was! I was nervous and skeptical and he really took me through it all. I was annoyed by the doc fee but he showed me how I could get a Volvo rebate to offset it. Isaiah was such a good guy, showing my wife and I the idiosyncracies of Volvo and the 40 - couldnt have done it without it. Santiago took me through the prodcess of the purchase and even when he was selling services wasnt overbearing, not a hard sell, pretty chill and made the process effortless. Had a minor issue with the car after leaving....Steve got the dealership to work with me and prioritize the issue - OMG Regina, are you kidding? This service leader along with Ryan the forman and a host of others got me in and out with confidence, courtesy and professionaism - I felt like I was in the twighlight zone of delaership service. Al in all - and Im a tough New Yorker SOB - purchasing my volvo from steve and Smythe was an outstanding experience - Other points that impressed me- -Al the kids ruinning around refilling waters, carrying boxes, directing people to restrooms.....al wearing the black shirt and pants - so prrofessional -Pens everywhere so as not to deal with germs and other peoples used supplies makes one feel like a class operation -Dropping off at service - was like a carpool pickup but was so orderly and polite and well managed. -Waiting room was comfortable, not too fancy. Some dealerships - youre sitting ina museum and afraid to work the Keurig....this was productive and accomodating.....very easy -Management was always around and no hard sells, no heavy or pushy attitudes, just "hello, I see youre with Steve, enjoy your looking". No hard sells Im still in awe of the operation and professionaisim.... We expect to see Steve next spring when my wife is due for an upgrade. More

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I was looking for a specific type of used car and smythe had it. I had a friend suggest working with Bob. He was nothing but easy to work with. Very responsive, transparent, and went to bat for me. Cannot s had it. I had a friend suggest working with Bob. He was nothing but easy to work with. Very responsive, transparent, and went to bat for me. Cannot suggest him enough if you’re looking for a Volvo. More

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I recently purchased a used Mazda CX-5 from Smythe Volvo and had a great experience. Everyone was friendly, knowledgeable, and patient throughout the process. There was never any pressure, and they clearly and had a great experience. Everyone was friendly, knowledgeable, and patient throughout the process. There was never any pressure, and they clearly explained all available options—optional truly meant optional. Outstanding customer service from start to finish. 10/10 experience! More

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This is the third time I come to Smythe and it's again a third happy and enjoyable experience. Jesus always does the very best to take care of us and give us the Volvo experience. They really know how to third happy and enjoyable experience. Jesus always does the very best to take care of us and give us the Volvo experience. They really know how to keep their customers happy and create that brand loyalty. More

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We had a great experience working with Bob. He was knowledgeable, patient, and truly took the time to understand what we were looking for in a vehicle. At no point did we feel pressured - inste He was knowledgeable, patient, and truly took the time to understand what we were looking for in a vehicle. At no point did we feel pressured - instead, he guided us through the options and helped us choose the right car for our needs and budget. His professionalism, responsiveness, and honest advice made the entire process smooth and enjoyable. We really appreciated his advice and would highly recommend him to anyone looking for a new car. I also want to acknowledge Jose who guided us about 2 years ago when we first visited the dealership. Because of the positive experience we had with Jose the first time, we decided to come back and purchase a car. More

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Purchasing the vehicle with Stacey was quick and easy. We had an appointment to see a specific vehicle, yet it took over 30 minutes to access the car, when it could have been called in to be delivered as We had an appointment to see a specific vehicle, yet it took over 30 minutes to access the car, when it could have been called in to be delivered as soon as we checked in. It took longer for that and the wait for a finance person to be available, than it did to sign off on the purchase. The waiting area with the availability of beverages and snacks was appreciated. As a side note, we thought it rather disrespectful for the salesman to have an obviously broken chair. More

by DADESSOD Verified Customer Verified Customer

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Steve, Kyle, Santiago and Muhammad were top notch to deal with. We drove from Putnam County NY to Summit NJ to pick up our XC90 ReCharge with. We drove from Putnam County NY to Summit NJ to pick up our XC90 ReCharge More

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Great experience from start to finish. Very helpful patient, understanding as well as knowledgeable. Easy to work with. Very helpful patient, understanding as well as knowledgeable. Easy to work with. More

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Jesus was an amazing help and such a nice experience with him. He made us feel happy and comfortable. Would highly recommend working with him! him. He made us feel happy and comfortable. Would highly recommend working with him! More

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It was a pleasure as always purchasing a Volvo at Smythe. Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transactio Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transaction. Big thanks to Kyle Jackson for always making the process easy! More

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