Sandy Monson | Page 6

My vehicle was in for service for over SIX weeks and the issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make issues were still not fixed. While the vehicle was in for service it accrued 50 miles but the paperwork was falsified to show only 12 miles. To make matters worse, the dealer attempted to charge me nearly $700 for work that was quoted as warranty work for $0. More

by mattlee223 Verified Customer Verified Customer

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Sandy is the only reason I remain a BMW car owner. She is beyond amazing. She is beyond amazing. More

by marcdlange Verified Customer Verified Customer

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Sandra always responds to calls or texts and keeps me up to date with the repairs. to date with the repairs. More

by EKNAGEL Verified Customer Verified Customer

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Sandy and Mike were great. Enjoyed the service experience very much. Sandy offered us a discount for having to wait. Enjoyed the service experience very much. Sandy offered us a discount for having to wait. More

by sergiumaerean Verified Customer Verified Customer

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fast, friendly and efficient service. Sandra is always great. What happened to the cookies? it would be nice to have soft drinks and some snacks in the customer lounge Sandra is always great. What happened to the cookies? it would be nice to have soft drinks and some snacks in the customer lounge More

by engeltravl Verified Customer Verified Customer

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I have a good experience with sandy she was Very friendly good communication and took her time to review everything what I need for my car and excellent work good communication and took her time to review everything what I need for my car and excellent work More

by edyfer Verified Customer Verified Customer

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BMW of Palm Springs is first class on how they deal with customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared customers and how they deal with your car! Customers get a free ride from agency to home and back again to pick up car! Very timely. Cars are cared for very thoroughly! They are washed when the mechanics are done! They go over all that was done with your car with you! They are also state of the art in things to make things flow better and with you and your car! Thank you for such fine service. Jaki Fischer More

by J7FLYER Verified Customer Verified Customer

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Customer service is top notch which is why I always bring my BMW to this dealership. my BMW to this dealership. More

by ORIGINALMEANGIRL Verified Customer Verified Customer

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I get the impression they are churning for “add on” business. Both my BMWs have low mileage. A 2014 has 14,000 miles and my 2016 has 17,600 miles. They come up with laundry lists is suggested needs for business. Both my BMWs have low mileage. A 2014 has 14,000 miles and my 2016 has 17,600 miles. They come up with laundry lists is suggested needs for each. If that’s. If thats the case, BMWs are not made to last. I won’t purchase them again. Finally, they refuse to give you a decent trade in. Another strike against this dealership It was far better when locally owned! More

by DRWALTERS43 Verified Customer Verified Customer

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Very pleased with Sandy’s expertise and attention to detail with the service. Thank you for giving me confidence that my car is well taken care of. detail with the service. Thank you for giving me confidence that my car is well taken care of. More

by bpaasche52 Verified Customer Verified Customer

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