Samantha McBreairty | Page 3

Worst experience EVER A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) the car wouldn't start, after having it towed to the Hyundai in Branford CT they informed us that the timing chain had jumped. We figured it was just the timing chain and that we'd be looking at a bill of 500-1000$. The dealer then informed us that this vehicle has an interference engine (meaning the valves open up into the cylinder area that the piston will travel into) and that when the timing is off it can cause the parts of the engine to collide. Branford Hyundai told us that a rod in the engine had failed and this is a common problem with these engines and that Hyundai is aware of it. We then learned that the engine was destroyed and it would be over 5000$ to get the car running again. Because she is the second owner of the Vehicle the warranty is reduced to a 60K mile warranty as opposed to a 100K mile warranty brand new. Because the car was purchased with ~70K miles it was bought out of warranty. We were told by Branford that either Danbury Hyundai or Corporate would likely cover the cost of this seeing as the car has been perfectly maintained and we have the documentation to prove it. Not only was it not covered, but Danbury Hyundai was extremely rude to us every step of the way. I've previously worked in the automotive industry as both a mechanic and as a service writer for Toyota for close to ten years. In all that time I've never seen or heard of anything like this happening. Not only does Hyundai have a known problem with a part they know is failing prematurely, but when it does, because of the engine used in this car it causes upwards of 5000$ worth of damages. I can't for the life of me understand why anyone would EVER buy a Hyundai after hearing this story. If you are reading this, heed my warning, buy a different make, DO NOT buy a Hyundai. If you do insist on buying a Hyundai, DO NOT get it from Danbury Hyundai, the complete lack of professionalism from their service department has left my speechless. More

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Service You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. More

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Better than expected Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more is Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more issues than I would have hoped, but Danbury Hyundai has continued to work on each problem and resolved most of them so far. More

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every efficent I trust the service people. Sammantha is very well informed & I think she needs a bonus or raise. I think she's the best of all the service p I trust the service people. Sammantha is very well informed & I think she needs a bonus or raise. I think she's the best of all the service people!!!!!!! More

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Great place to buy a car I just made my 3rd Hyundai purchase from Danbury Hyundai from Jimmy Jackson he as always took great care of me this is why I always use Jimmy when I a I just made my 3rd Hyundai purchase from Danbury Hyundai from Jimmy Jackson he as always took great care of me this is why I always use Jimmy when I am ready to get another Hyundai his Profesionalism is second to none he makes you feel comfortable like family the rest of the staff is also very pleasant to deal with. Just a great purchase experience. More

by chevy77camaro Verified Customer Verified Customer

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Great as usual. Had our Tucson serviced and received some important information on our Elantra. I found out that we could have purchased a spare tire and jack as an o Had our Tucson serviced and received some important information on our Elantra. I found out that we could have purchased a spare tire and jack as an option but were never told about it. I'm very upset over it as we have already had two flats this year and lost over 7 hrs of time. Just thought you should know. More

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2016 tuscon Buying this 2016 Tuscon was a great experience. The staff was always vey friendly, helpful. ThIs is my 4th Hyundai from purchased from this dealershi Buying this 2016 Tuscon was a great experience. The staff was always vey friendly, helpful. ThIs is my 4th Hyundai from purchased from this dealership. More

by xtinacameron Verified Customer Verified Customer

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Accent I was not really looking to purchase a new vehicle, but when I saw the Manager special I could not resist. Very pleased with the price and the experie I was not really looking to purchase a new vehicle, but when I saw the Manager special I could not resist. Very pleased with the price and the experience purchasing this vehicle. More

by kgmeyerson Verified Customer Verified Customer

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Very Happy! I'm very satisfied with the level of service experienced at the Danbury Hyundai Service Facility this morning. Everything was very well organized. The I'm very satisfied with the level of service experienced at the Danbury Hyundai Service Facility this morning. Everything was very well organized. The agreed timings were met and everyone was so helpful and eager to help! I'd definitely recommend any of my friends to shop in here for their car needs! More

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Excellent Customer Service I have leased 2 vehicles from Danbury Hyundai, and both have been no pressure, pleasurable experiences. They are courteous, friendly, thorough and of I have leased 2 vehicles from Danbury Hyundai, and both have been no pressure, pleasurable experiences. They are courteous, friendly, thorough and offer special attention to the client's needs. They surpass customer expectations. I am and will continue to be a repeat customer! More

by fusionmuse Verified Customer Verified Customer

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