Sam Stewart

Excellent customer service! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! More

by D Simmons Verified Customer Verified Customer

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Awesome service Friendly staff Made getting oil change easy Thanks for washing my car that was over the top change easy Thanks for washing my car that was over the top More

by TERRY66 Verified Customer Verified Customer

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Mark does job at telling what service you need if he can save you money on certain services. save you money on certain services. More

by duval76 Verified Customer Verified Customer

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Long wait time every time and poor customer service the last couple times I’ve been last couple times I’ve been More

by JAZMIN.CRIM Verified Customer Verified Customer

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Needed expedited service for check engine light code. They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve More

by rodneydm.turner Verified Customer Verified Customer

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Didn’t use correct viscosity and over filled engine crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM contacted me next day and made it right. More

by wlawson0 Verified Customer Verified Customer

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We have limited experience with the service department since the car is one month old. The first item was my checking the brake fluid. The brake fluid is very clear and filled very full so I did not see t since the car is one month old. The first item was my checking the brake fluid. The brake fluid is very clear and filled very full so I did not see the fluid line in my darkish garrage. They pointed this out to me. I am ok with this service. The second item was the right rear tire started leaking and showed low after 10 days. The Kia has lots of warranties except for a tire road hazard warranty. The puncture was far enough toward the sidewall to not be repairable. They wanted 50% more than where I normally purchase tires and still would not include the road hazard warranty offered elsewhere. I declined this service. More

by SRUETZ Verified Customer Verified Customer

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Very kind, Quick, Efficient, and we easy to talk to and helping me out as a college students living on her own was amazing. Thank you! helping me out as a college students living on her own was amazing. Thank you! More

by Kalea Fresh Verified Customer Verified Customer

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Excellent costumer service and I did not wait that long and service was excellent and the employees was ver friendly and service was excellent and the employees was ver friendly More

by Rosameza2140 Verified Customer Verified Customer

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This was by far the worst experience with an auto service department, second to none. I dropped my car off at 8:45AM on 8/8/24 for warranty items: the replacement of the rear bumper applique, diagnostics fo department, second to none. I dropped my car off at 8:45AM on 8/8/24 for warranty items: the replacement of the rear bumper applique, diagnostics for the non-working wireless charger and replacement of wiper blades. As I received no call back re status, I attempted to call 3 times with no return call. Finally, I called at 5:45PM and indicated that I would not get off the phone until I was able to speak to a live person. Kris picked up the call from the receptionist and he was unable to provide any update. After no call the next morning I called and asked for Sam Stewart, the Service Manager and I left a message. He promptly called back and indicated that the new applique was defective and a new one would have to be ordered, they saw nothing wrong with the wipers and diagnostics for the wireless charger had not been started, something about that there was not enough time and that it would have to be scheduled separately, even though it was on the work order before arriving to the dealership. When I came to pick up my car after arranging for a ride there were two female advisors at one desk talking about something outside of work and did not acknowledge my presence for about 10 minutes. Finally, Mr. Billings came into the service desk area, saw me and asked if he could help me and helped me check out and get my car. I placed calls on 8/13 and 8/14 with no return calls. I called Parts on 8/15 and David indicated that the applique was received on 8/14. Still no call from the Service Department as of 5:00PM and left a message for Sam Stewart. After no return call by 10:20AM on 8/16, I called and had to leave a message for Sam. I called again at 12:19PM and again had to leave a message. I finally received a call from an advisor to schedule my car in for the applique the following week. And just FYI, I was able to have my wipers replaced and the diagnostics for the wireless charger performed at another dealership in 6 hours and the communication was excellent every step, On 8/21, Mark Kerkoski was present in the Service Desk area and took immediate care of me and I was in and out within an hour - but that was not enough to alleviate all of the frustration and total lack of communication at every level. Mr. Billings and Mr. Kerkoski were bright spots in an otherwise dismal experience. More

by ARC Verified Customer Verified Customer

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