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Sam Mercado

Overview Reviews (216) Inventory (547)

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Sam Mercado

Sam Mercado | Page 7

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.6

216 Reviews

Overview Reviews (216) Inventory (547)

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English

4.6

216 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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216 Reviews of Sam Mercado

April 07, 2022

Dealership Rating

Employee Rating

Waited over three hours with no communication . I had to follow up instead told otherwise I had to follow up instead told otherwise More

by M.salas84

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, I can't answer that question, but I will let the service manager know your concerns.

Apr 08, 2022 -

M.salas84 responded

Is there anything you can do for my inconvenience?

April 06, 2022

Dealership Rating

Employee Rating

The service department did a great job servicing our vehicle. They were quick but did quality job. vehicle. They were quick but did quality job. More

by N.M.

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 06, 2022

Dealership Rating

Employee Rating

Good service. Polite and courteous service people. Wating time can be improve. Good prices. I overall we r satisfied with the service. Polite and courteous service people. Wating time can be improve. Good prices. I overall we r satisfied with the service. More

by CLARA-LOPEZ1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Clara, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 04, 2022

Dealership Rating

Employee Rating

The Chevrolet staff was very professional, courteous, precise and detailed. Did not have an appointment but the assistance was prompt precise and detailed. Did not have an appointment but the assistance was prompt More

by joy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup, Edward Mendez , Stephen Christie, Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

Apr 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Joy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 04, 2022

Dealership Rating

Employee Rating

The worse service department, they lied and charged me over $3,000.00 and you killed my high voltage battery over $3,000.00 and you killed my high voltage battery More

by SUZE1017

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Brandon

Apr 05, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

April 04, 2022

Dealership Rating

Employee Rating

I called ahead to try to get a new key for my Chevy cruise, they had stated to me a couple days in advance that they had once set off to the side for me, when I got there they stated it was sold earlie cruise, they had stated to me a couple days in advance that they had once set off to the side for me, when I got there they stated it was sold earlier in the day. They said they would order it for the next day Went back the next day, they still did not have it. I will never buy from here ever again More

by KeylessCruze

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Apr 07, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When you have an opportunity and you want to, please reach out to me so I can try to restore your confidence in our business. Thank you again for taking the time to reach out to us. I am here Monday thru Friday 7:00 a.m. till 2:00 p.m. Judy Perry Customer Care 954-247-5245 jperry@loubachrodt.com

April 01, 2022

Dealership Rating

Employee Rating

Took it in last eeek and again this week for this rattling in the steering and when I am on the road you can hear it. I have just spent 3000.00 and it still is making the same noise I originally wen rattling in the steering and when I am on the road you can hear it. I have just spent 3000.00 and it still is making the same noise I originally went in for. I’m angry. More

by mcarrot

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter

Apr 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not! Please contact our service manager Shawn at (954) 247-5286 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 01, 2022

Dealership Rating

Employee Rating

Arrived at my appointment time and was immediately attended. The service my vehicle needed was taken cared of and everything was well explained. attended. The service my vehicle needed was taken cared of and everything was well explained. More

by bryanvansolt

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 06, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 01, 2022

Dealership Rating

Employee Rating

It is been 3 month and we did not hear back when they are going to have the fuel injector replacement. going to have the fuel injector replacement. More

by Mariel

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: David Hirsch

Apr 05, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Mariel, Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please give our service manager Sam a call at 954-247-5000 ext.5083 to let him know you are unsatisfied.

April 01, 2022

Dealership Rating

Employee Rating

After 4 months, the mechanics didn’t figure out, why my sign ingenie is on!!! 4 visit, terrible!!! sign ingenie is on!!! 4 visit, terrible!!! More

by FLORIDAATLANTICGC

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Apr 05, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please give our service manager Shawn Biskup a call at 954-247-5286 to let him know you are unsatisfied.

Apr 08, 2022 -

FLORIDAATLANTICGC responded

Our company vehicle has been having the check engine light on for a while now. We have taken this vehicle 4 times to be fixed, but it has come back with the same issue. We have tried to reach out to find a solution, it's been a week, and no one has responded.

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