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Sam Mercado

Overview Reviews (216) Inventory (547)

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Sam Mercado

Sam Mercado | Page 19

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.6

216 Reviews

Overview Reviews (216) Inventory (547)

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English

4.6

216 Reviews

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216 Reviews of Sam Mercado

September 12, 2021

Dealership Rating

Employee Rating

The service is good and efficient, and the service team is friendly and helpful. They always contact me as soon as the work has been completed. is friendly and helpful. They always contact me as soon as the work has been completed. More

by TOREYMARCUS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gonsalves

September 09, 2021

Dealership Rating

Employee Rating

The service personnel at this location are always professional and courteous. They are very helpful, knowledgeable and willing to get answers to any questions I may have. professional and courteous. They are very helpful, knowledgeable and willing to get answers to any questions I may have. More

by KLThomas023

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edward Mendez

Sep 10, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

September 05, 2021

Dealership Rating

Employee Rating

After almost $6000 my engine light is still on my car is still shaking as I drove away from the Service Center I have emailed the GM and the service center assistant manager still shaking as I drove away from the Service Center I have emailed the GM and the service center assistant manager More

by GLOOR73

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Shawn Biskup, Edward Mendez , Kuwayne Clarke

Sep 07, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, I am very sorry for the expenses you have had. Has the manager called you back yet? You and your business are very important to us!

September 01, 2021

Dealership Rating

Employee Rating

Brought in my Truck for warranty service. My truck had an issue with some dash lights not working. The issue was repaired quickly and cleanly. issue with some dash lights not working. The issue was repaired quickly and cleanly. More

by MGEHRING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 02, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your service experience at Lou Bachrodt Chevrolet We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with us met your expectations. We truly appreciate your business and for sharing your thoughts with us. Please stay safe!!

August 21, 2021

Dealership Rating

Employee Rating

Tienen un servicio muy profesional, se cumplió la cita en la hora indicada y en el tiempo previsto, Felicitaciones a Samuel y todo el equipo. la hora indicada y en el tiempo previsto, Felicitaciones a Samuel y todo el equipo. More

by Pedro

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michelle

Aug 25, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Pedro, ¡Muchas gracias por tu negocio! ¡Te apreciamos! ¡Creemos que Sam también es el mejor!

August 17, 2021

Dealership Rating

Employee Rating

I have been using this dealer for routine maintenance on my truck for years now. Always a polite and non pushy staff. Would highly recommend. my truck for years now. Always a polite and non pushy staff. Would highly recommend. More

by Brian

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 18, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Brian, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 15, 2021

Dealership Rating

Employee Rating

I have bought four cars from this dealership in the last 6 years they are reliable and for the most part they have always tried to do the right thing 6 years they are reliable and for the most part they have always tried to do the right thing More

by arecedu

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup, Matthew Gonsalves

Aug 16, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We just want to thank you for being such a good loyal customer to GM and to us!Thank you very much for always servicing and purchasing your vehicles with us ! We appreciate your business! We also wanted to thank you for always taking the time to fill out all the surveys that get sent your way!!!! It means so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself!

Aug 16, 2021 -

arecedu responded

I very much appreciate your letter, so thank you and I am looking forward to continue our business relationship.

August 06, 2021

Dealership Rating

Employee Rating

Sam was a great help and very nice. It was nice to receive such wonderful service after have such a horrible experience at another dealership. I will definitely be requesting him again for my next vi receive such wonderful service after have such a horrible experience at another dealership. I will definitely be requesting him again for my next visit. More

by T Smith

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 26, 2021

Dealership Rating

Employee Rating

At this point now, they know me and my vehicle! I went in for an oil change and asked about my alignment because I didn't know whether I needed it or not. Sam was super knowledgeable and let me know that I d for an oil change and asked about my alignment because I didn't know whether I needed it or not. Sam was super knowledgeable and let me know that I didn't need one. If I was somewhere else I feel like they would have done it regardless, because I wouldn't have known better and have taken advantage of me. But not here! More

by DANIELLERIBOUL12

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 03, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Daniel, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! And yes..... we do know you!!!!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 25, 2021

Dealership Rating

Employee Rating

Great customer service, knowledgeable staff and quick turnaround. My advisor was very informative and kept me up to date with the progress of my service repair turnaround. My advisor was very informative and kept me up to date with the progress of my service repair More

by JAMESJONESJR24

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

James, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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