Sam Grewal

⭐ 1 STAR — I WOULD NEVER PURCHASE FROM TRACY VOLKSWAGEN AGAIN Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even w AGAIN Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even worse AFTER purchasing the vehicle. We stopped at Tracy Volkswagen on our way home from college specifically to look at a truck my son had found online. We had just driven approximately four hours from San Luis Obispo and admittedly didn't look our best after a long day of traveling. Almost immediately, we felt like the first salesman sized us up, decided we weren't serious buyers, and couldn't be bothered to give us the time of day. He showed us the truck and then essentially pawned us off on the dealership's SHUTTLE DRIVER to accompany us on the test drive and help "sell" us the vehicle. I have never experienced anything like it. Eventually, another salesperson realized that we were, in fact, serious buyers. Unfortunately, the experience didn't improve much. Instead, we felt like we were being "worked" throughout the entire negotiation and treated as though we knew nothing about purchasing a vehicle. At every opportunity, it felt like they were trying to take advantage of that assumption. Here's the ironic part: WE BOUGHT THE TRUCK. WITH A CASH OFFER. This was also my son's first car-buying experience, so we intentionally involved him in the process. He negotiated a few smaller items himself, including having floor mats included with the purchase. It should have been an exciting experience for him. We picked up the truck the following day. The floor mats? Those took OVER A MONTH and approximately 10 phone calls before we finally received them. Unfortunately, that was only the beginning. It has now been approximately TWO AND A HALF MONTHS since we purchased the truck, and we STILL DO NOT HAVE THE LICENSE PLATES OR REGISTRATION. We have called Tracy Volkswagen ENDLESSLY trying to get this resolved. Instead of receiving a straightforward explanation or someone taking responsibility and fixing the problem, we are repeatedly passed around the salesroom and given different stories. No one seems willing or able to simply tell us what is happening and get it taken care of. The difference in attention before and after they received our money has been remarkable. This entire experience has been incredibly frustrating, particularly because it was my son's first vehicle purchase. What should have been an exciting milestone has instead turned into months of phone calls, chasing promises, and trying to get basic items that should have been handled as part of the sale. My advice to Tracy Volkswagen: Stop judging customers by how they look when they walk through your doors, stop assuming they don't understand the buying process, and most importantly, take care of your customers AFTER you have their money. We purchased the vehicle despite our initial treatment. After everything we've dealt with since, I would never purchase another vehicle from Tracy Volkswagen and could not recommend this dealership to others. More

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