Sam Bell | Page 11

Sam rocks! Got me in and provided a loaner . Called when diag was complete with a eta of completion . Called when repair was complete. Excellent service by a pro Got me in and provided a loaner . Called when diag was complete with a eta of completion . Called when repair was complete. Excellent service by a professional advisor More

by Matt Verified Customer Verified Customer

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Recall on my car and was quick to get it taken care of I love taking my car here. They are always friendly and dedicated to their job. The best service I’ve ever had when it comes to my car. I love taking my car here. They are always friendly and dedicated to their job. The best service I’ve ever had when it comes to my car. More

by Brittdlc1986 Verified Customer Verified Customer

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Service Reciew for Flex and Fusion Blue Springs Ford service center was friendly, knowledgeable and efficient. Identified some unique problems with our two vehicles. They were able to q Blue Springs Ford service center was friendly, knowledgeable and efficient. Identified some unique problems with our two vehicles. They were able to quickly remedy both vehicles. Ryan was especially helpful and polite in dealing with both vehicles. Appreciate the help as a vehicle having issues is never easy. Also, affordable as I didn't feel like I was being overcharged. More

by pland84 Verified Customer Verified Customer

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exceptional service as usual It was exceptional service, as usual. Everyone was courteous and explained the process and finished in a timely manner. Washing the car at no addition It was exceptional service, as usual. Everyone was courteous and explained the process and finished in a timely manner. Washing the car at no additional cost is the cherry on top. More

by carmykcmo Verified Customer Verified Customer

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Owned up to their mistake. I recently bought a 2013 Ford Fusion and brought it in to Blue Springs Ford to handle several recalls. The work was done in a fast manner and I was se I recently bought a 2013 Ford Fusion and brought it in to Blue Springs Ford to handle several recalls. The work was done in a fast manner and I was set up with a rental, I even had a dealer drive me to the local Enterprise service when the agent on site was at lunch. However, with all the positive results, my car was returned to me with the seats covered in grease and oil. When this was pointed out, the service writer on site was as upset as I was. He gave me another loaner car and told me that the car would be detailed and cleaned and that he would alert the service writer who took point on my car. The following morning I called the service center, Sam, the service writer who was in charge of my car picked up and formally apologized and assured me that my car was with the detail department and he wasn’t going to hand it back to me until both he and I were sastisfied and also told me he was giving my a voucher for a free service. He again apologized over and over and assured me that his department is better than that and the person who actually did the work and did not use seat covers was repermanded. Several hours later Sam called me and said that car looked way better but he wanted them to do it again because of a few small spots that were not gone, so he apologized again and assured me that it would be done by end of business on Friday. When I arrived, Sam pulled me aside and apologized again for what happened and gave me a voucher for a free service. He took me to my car and it was nearly night and day. Minus three very faded, and very small spots, spots which Sam even asked me if he wanted me to have the detail department do it again, considering how small the spots were I declined. He also put a plastic seat cover on the driver seat saying the seat might still be damp and wanted to be safe for my rear end from getting wet. He once again apologized and I assured him that he was not at fault, it was the person who worked on my car, who he assured me that the person was punished but he felt awful because it was his watch. He gave me a handshake and thanked me for my patience, and as I was pulling away I rolled my window down to thank him for the excellent work the detail team did on the dash, the first thing he asked was if there was a problem, after I praised the work, he said “good, that’s how you should be treated here.” What happened to my car was beyond unprofessional and not cool at all, but Sam’s dilligance and his work to correct what happened was above and beyond. He owned up to what he saw as his mistake and did a great job to make sure I was happy and that I would come back in the future, which I will. More

by james_fetzer Verified Customer Verified Customer

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Top Notch! Best place in Blue Springs for oil changes, super friendly staff and very helpful. The waiting room is always clean and the coffee is awesome! Best place in Blue Springs for oil changes, super friendly staff and very helpful. The waiting room is always clean and the coffee is awesome! More

by Ford Row Verified Customer Verified Customer

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Excellent Service Sam was very helpful! He went above and beyond to repair a problem caused by another service department. I will only be returning to Blue Sprigs Ford Sam was very helpful! He went above and beyond to repair a problem caused by another service department. I will only be returning to Blue Sprigs Ford Service Department. More

by betsymaclaughlin Verified Customer Verified Customer

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BSFord Fantastic staff, great service good people. Have never had any problems .service adviser Sam Bell was wonderful! He listened to our concerns and too Fantastic staff, great service good people. Have never had any problems .service adviser Sam Bell was wonderful! He listened to our concerns and took care of everything. Thank you! More

by MICHELLE P Verified Customer Verified Customer

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Ford parts have become very unsatisfactory We have become dissatisfied lately with the quality of the Blue Oval. BS Ford service department has always very helpful & knowledgeable but it seems We have become dissatisfied lately with the quality of the Blue Oval. BS Ford service department has always very helpful & knowledgeable but it seems lately we can't trust the quality of Ford parts. More

by BD72 Verified Customer Verified Customer

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Excellent Although i get hit with a large bill i was happy i made the appointment. A new truck to me an i was a little skeptical about the dealership i bought t Although i get hit with a large bill i was happy i made the appointment. A new truck to me an i was a little skeptical about the dealership i bought the truck from, as i suspected my truck should not have passed inspection. I feel safer now after they repaired my truck back to new. More

by lj374 Verified Customer Verified Customer

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