Salem Bakabas | Page 2

Salem and Guercy were amazing! Salem was very cool, personable and friendly. He went way above and beyond to make me feel comfortable, Which was quite the opposite experience t Salem was very cool, personable and friendly. He went way above and beyond to make me feel comfortable, Which was quite the opposite experience that I had from other dealerships that I visited. Guercy was also very laid back and cool, but helpful , he taught me some stuff!!! These 2 gentlemen went way above and beyond to get me the exact car that I wanted, to help me get to approved and get me terms that really, really helped fit my budget and needs. I can't recommend these guys more! l've already told a handful of my friends and family, and I think I may already have someone coming back to buy a car from them. 😋 Great guys, not gimmicky or "sales-y" (! know it's not a word lol)_, but yeah. They did their thing! Thanks guys! More

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We had anticipated a very stressful experience in buying a new car. But from the moment we entered the Cambridge Honda office, Salem Bakabas put us at ease and everything then proceeded in a very pleasant a new car. But from the moment we entered the Cambridge Honda office, Salem Bakabas put us at ease and everything then proceeded in a very pleasant way with no surprises. Salem is kind and knowledgeable He made a special effort to come in on his day off to accommodate our schedule for picking up the car. He is someone you would like to have as a friend. Thank you, Salem, and the rest of the team who contributed to the professional and friendly service, More

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Prompt service. Good communication Comfortable waiting area with wifi and beverages. Easy to schedule appointments. Good communication Comfortable waiting area with wifi and beverages. Easy to schedule appointments. More

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Disappointing experience with Monica, Salem, and Josh. We spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found o spoke with Monica three times today over the phone regarding the price of a vehicle and were told if we brought the listing to the dealership found on CarGurus that the “price would be honored”. After driving 75-minutes to the dealership we were told that Monica (who knew we were coming in) was the “online sales rep” and that Salem would be assisting us. Salem printed a sales quote to which we mentioned the previous conversation with Monica whom stated the price that would be honored (about $1800 under MSRP). Salem stated he would need to ask his manager to pull up the conversation with Monica to determine if this price was quoted. After a moment the sales manager inquired again about the price we were quoted, requested to see the CarGurus listing, and explained that he cannot sell the vehicle at that price and provided brief education about how CarGurus is a “third party site” and that the price could not be honored unless it was on the dealership’s website. The manager stated he wanted to work with us and offered us approximately $1000 off the MSRP. Despite whether CarGurus listing was accurate or not in regards to pricing, the sales manager and sales associate did not own the misrepresentation of their vehicle pricing by their online sales rep (Monica). Extremely disappointed in the lack of ownership and deception by this dealership. Additionally this dealership was deceptive in listing of fees; as Monica listed additional fees over the phone the “sales commission” fee of $150 was not mentioned but was listed on both quotes received at the dealership. Ultimately we walked away because our only encounters with this dealership and their staff were accompanied with deception and misrepresentation. More

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Rsponsive sales team This was the second time I purchased a new car from this honda dealership. The whole experience was fairly easy and will be back again. This was the second time I purchased a new car from this honda dealership. The whole experience was fairly easy and will be back again. More

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Returning Customer We recently traded in both our cars for two Honda cars, and the entire process from beginning to end was handled in an excellent, professional manner We recently traded in both our cars for two Honda cars, and the entire process from beginning to end was handled in an excellent, professional manner by the staff at Cambridge Honda. Salem provided excellent service, guidance and research in helping us choose our cars. We are totally satisfied with our experience at Cambridge Honda and would absolutely recommend them to everyone ! More

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Future returning customer Salem respected my time, and was straight forward. I was upfront with my research, and brought my proof. So I didn't waste my time nor his. Going back Salem respected my time, and was straight forward. I was upfront with my research, and brought my proof. So I didn't waste my time nor his. Going back and forth to manager hiding in the back. Everything was done in a timely manners. I would have given them a 5 star, but didn't get floor mat or carpet with my car. More

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New Car Lease The experiences was great! I was nervous about the entire thing and Salem made me feel really comfortable. I was laughing by the end of the day. He wa The experiences was great! I was nervous about the entire thing and Salem made me feel really comfortable. I was laughing by the end of the day. He was very thorough and put me at ease. I think I made a really good choice. More

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Salem's help was invaluable! We had a ague idea of what we wanted; Salem helped us tremendously in going over every detail and helped us pick the right car. We had a ague idea of what we wanted; Salem helped us tremendously in going over every detail and helped us pick the right car. More

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Very pleasant It was a pleasant experience altogether. I’m totally satisfied with both the vehicle and the dealership. Will most likely use it for service though it It was a pleasant experience altogether. I’m totally satisfied with both the vehicle and the dealership. Will most likely use it for service though it’s out of my way. Thank you More

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