Salar Azarli

I had one of the most disappointing car-buying experiences I’ve ever had at Mercedes-Benz of Foothill Ranch. As an out-of-state buyer, I expected the process to be straightforward, but it turne experiences I’ve ever had at Mercedes-Benz of Foothill Ranch. As an out-of-state buyer, I expected the process to be straightforward, but it turned into a stressful week of poor communication and unprofessional treatment. I was initially told the dealership couldn’t accept my financing because it was an out-of-state purchase. After spending time arranging for my bank to wire the funds instead, I was then told the real issue was only that they don’t accept Navy Federal draft checks. Had that been explained from the beginning, it would have saved me a great deal of unnecessary stress. Once payment was arranged, my salesperson Salar Azarli, repeatedly called and texted me during work hours even after I explained I wasn’t available. When I finally returned his call, he greeted me with, “Oh wow, there you are,” and then asked how someone my age could afford the vehicle. Despite already having financing approved, I was questioned about my income and told it was to make sure I wasn’t “a terrorist or a scammer.” While I understand fraud prevention is important, the way it was handled felt disrespectful and inappropriate. I was also told my driver’s license verification was optional and could be bypassed. The very next day, I was informed it was actually required and was delaying my purchase. When I expressed my frustration after dealing with multiple issues throughout the week, I was met with the response, “Really, DeAnthony? You’re getting frustrated because you have to take another picture? It’s not that serious.” That comment completely dismissed everything I had experienced. I asked to speak with a manager and had to insist multiple times before my request was honored. I spoke with Mossy Kashani. Unfortunately, I left that conversation feeling just as dismissed, as my concerns were met with excuses instead of accountability. I purchased the vehicle because I loved the car—not because I was satisfied with the customer service. Buying a luxury vehicle should make you feel valued and respected. Instead, I left feeling stressed, belittled, and unheard. I sincerely hope this dealership improves its communication, professionalism, and the way it treats future customers regardless of their race. More

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