Sal Amin | Page 12

Awful experience! It took more than a month to get the replacement of the alternator. September 7th, 2022: while my daughter was driving our 16.000-mile Rogue 2019, It took more than a month to get the replacement of the alternator. September 7th, 2022: while my daughter was driving our 16.000-mile Rogue 2019, the car started to slow down despite her trying to accelerate it while a battery-shaped red light on the front panel began to flick and the car started to lose power. It was towed to Sutherlin Nissan. September 8th, 2022: Mr. Eliazar Cisneros said that a vehicle inspection was performed, and no problems were found, but the battery was changed, without cost to us. I asked about the alternator, following the diagnostics from Firestone, but Mr. Cisneros assured me that, in such auto parts shops like Firestone, they do not have sophisticated equipment to properly detect this kind of problem, and they tend to charge as if the problem was the worst one. Though a bit unsure about this whole situation, I felt relieved and supported by Sutherlin Nissan. Nonetheless, a few seconds out of Nissan, I noticed the same battery-shaped red light flickering again and returned to Nissan to show it to Mr. Cisneros. He acknowledged it, checked the warning messages on the panel, and concluded that the car was safe and the red light was just “a glitch.” 4. September 10th, 2022: On Saturday night, driving north from the Miromar Outlets area back to our house, the car began to lose power again. It was about 10 pm while we drove through Treeline Avenue when the accelerator pedal did not work, the car lost speed, and all warning lights on the panel began flickering at the same time, until the car completely turned off. High-speed cars passed us as my family and I tried to get out of the car unsuccessfully; the doors and windows were locked. We feared that one of the speeding cars passing us would collide ours as the emergency lights as well as all the car’s lights would not turn on. Then, my son was able to get his door open and we got out, afraid of being hit by another car. Without emergency lights, we had to make hand gestures to prevent other cars to collide with ours. Thankfully, the police came to our aid and stayed behind our vehicle to protect us. We called Nationwide for help but the tow would take at least a couple of hours to reach us; the police told us that that would be too long to stay on this place and we had to get the car towed as soon as possible. The police called a tow service that arrived in less than an hour and advised us to get an Uber or Lyft to go home and be safe given how late it was and to avoid any danger. This street is not evenly illuminated, so it would be risky for us to stay there until almost midnight. As soon as the Lyft arrived, my daughter and I went home to get our other car to pick up my husband and son, who stayed behind to check on the car being towed. The car was sent to a deposit to be taken to Nissan Sutherlin today for service. We finally arrived home safely after midnight, though upset and frustrated. Over the weeks, we struggled to get an update on our vehicle, trying to call service and reach Mr. Cisneros in vain. We had to go to the store to hear that the alternator did not come to Nissan. Finally, the part came but they could not find the keys to finalize the job. My daughter and son had to go to Nissan to speak to the manager in an effort to solve the problem and find the keys. We hope that Sutherlin Nissan’s servicemen be more professional and careful during the service to regain our confidence in their performance. We are in doubt if they overlooked the car issue and returned it to us with no further care. It is not the first time that we had a problem at Nissan. Recently, after we left the car for maintenance, someone forgot the lid open and the oil spilled over, it was a total mess. Our driveway was stained, and you tried to fix it, but one can still see the signs that could not be totally removed. My family and I do hope that you can take care of our cars and of us as valued customers because we are feeling annoyed and underestimated. We hope that you can do your best to solve this problem and regain our confidence in you. Finally, we would like to remember that we bought three cars at Sutherlin, and two of them are still in our possession. More

by ESPINDOLAHALPERN Verified Customer Verified Customer

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Connor was amazing he was so helpful in every way what an amazing salesman I would recommend anyone looking for a great car to go see him amazing salesman I would recommend anyone looking for a great car to go see him More

by irickshannon Verified Customer Verified Customer

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Everything about Sutherlin Nissan of Fort Myers seems first rate. We are especially impressed with our sales representative. He was kind and knowledgeable and a great help in making our decision about first rate. We are especially impressed with our sales representative. He was kind and knowledgeable and a great help in making our decision about which vehicle to buy. More

by merlin_marquardt Verified Customer Verified Customer

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Had a fabulous experience at Sutherlin Nissan thanks for Sal and Mitra these guys worked really hard to make it all happen thank you so much guys. Sal and Mitra these guys worked really hard to make it all happen thank you so much guys. More

by doriam985 Verified Customer Verified Customer

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Sal is the best seller ! !! I strongly recommend him! we are very happy with his services. !! I strongly recommend him! we are very happy with his services. More

by claudialmoreno1125 Verified Customer Verified Customer

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Service advisor was great. Telling me what was going to happen every step of the way. Telling me what was going to happen every step of the way. More

by MIKESTEIN910 Verified Customer Verified Customer

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I just want to point out that Sal worked it all out for me even though it was tough and I had a tone of obstacles to overcome but they made it hard to say no I have to give credit when credit is due thanks me even though it was tough and I had a tone of obstacles to overcome but they made it hard to say no I have to give credit when credit is due thanks to Sal ,Yurie and Mike and thanks for taking the time to deal with me and even though I was some what a pain still provided me with excellent customer service and kept it professional you guys have tough skin man. More

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Thanks to Sal and Mitra I got my deal and the rate that I wanted actually even better rate then I wanted I have been to 4 dealerships and they all suck Sutherlin Nissan of Fort Myers rock they actually care wanted actually even better rate then I wanted I have been to 4 dealerships and they all suck Sutherlin Nissan of Fort Myers rock they actually care about there customers Sal provided me with excellent customer service and made sure I was very happy. More

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Thank you so much Sal and Blake for helping me out and making this deal come true thank the lord for this blessing and thank you your patience and providing me with excellent customer service. making this deal come true thank the lord for this blessing and thank you your patience and providing me with excellent customer service. More

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Found everyone knowledgeable and willing to work with my budget and need for a car. The process was a bit long, but ultimately it was great to get a car, insurance and everything done. budget and need for a car. The process was a bit long, but ultimately it was great to get a car, insurance and everything done. More

by RAMIREZHILDA508 Verified Customer Verified Customer

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