SALES TEAM

James Myer and Jack Barouch absolutely knocked it out of the park! They got me an amazing deal on a pre-owned Acura ZDX, and I’m still smiling about it. A great car is one thing, but feeling this good about the park! They got me an amazing deal on a pre-owned Acura ZDX, and I’m still smiling about it. A great car is one thing, but feeling this good about the deal makes it even better. These two deserve every bit of this five-star review. Go see James and Jack…. they earned my business and my recommendation! More

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We came in looking for an upgrade car and ended up with a super affordable used car. Ken Riley was our sales guy and he was patient and answered all the questions we had. Yasseen Malas was also super helpful super affordable used car. Ken Riley was our sales guy and he was patient and answered all the questions we had. Yasseen Malas was also super helpful throughout the financial process and got us a great rate! More

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I initially had a very positive experience at Vanguard with Alan Payne. He greeted me warmly, assisted me with the test drive, and took the time to have a genuine conversation with me. We talked about our with Alan Payne. He greeted me warmly, assisted me with the test drive, and took the time to have a genuine conversation with me. We talked about our backgrounds, where we grew up, and even our respective sports teams. Alan was personable and made the beginning of the experience enjoyable. Unfortunately, the experience changed significantly once Sales Manager Yasseen became involved. After we had made a deal, Yasseen came out and told me that I needed to include their VIP package/warranty. His explanation was that they had “priced the car too low, so they have to make up the money with the VIP option.” In other words, something being presented as an optional product really wasn't optional at all, and it was the customer's job to make Vanguard whole. I was being told I had to purchase an additional warranty package because the dealership believed it had priced the vehicle too low. I was prepared to pay cash for the vehicle. I had brought $1,000 in cash for the deposit and planned to return with a check for the remaining balance once I had the final numbers. When I declined the VIP package, Yasseen rescinded the option to leave the $1,000 deposit. The interaction was also a sharp contrast to the professionalism I had experienced with Alan. Yasseen approached me in a wrinkled shirt and with a noticeably unmanicured beard while presenting himself as the manager responsible for explaining how this deal was going to work. Appearance certainly isn't everything, but when you're representing management and asking a customer to trust you with a significant financial transaction, professionalism matters—in both appearance and conduct. At that point, I left. I went to Ewing (Drew Lippincott), found and purchased a similar vehicle, and had an entirely different experience. They accepted my $1,000 deposit without an issue, and there were no supposedly “optional” products that suddenly became mandatory in order to purchase the vehicle. It's unfortunate because Alan represented the dealership extremely well and had earned my business. Yasseen lost it. Experiences like the one I had with Yasseen epitomize exactly why so many consumers walk into car dealerships already suspicious that the process will be sneaky, untrustworthy, or driven by squeezing every additional dollar possible out of the customer. I arrived ready to buy a car with cash and left because of the way the sales manager handled the transaction. Ewing got the sale instead. More

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Amazing service! Sebastian Frosch is very knowledgeable and helpful when it comes to finding the right vehicle! Sebastian Frosch is very knowledgeable and helpful when it comes to finding the right vehicle! More

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The team at Vangaurd is Amazing! ! The entire process was effortless. Starting with my salesman Daryl, which took his time an showed me an entire line up of trucks. Detailing everythi ! The entire process was effortless. Starting with my salesman Daryl, which took his time an showed me an entire line up of trucks. Detailing everything with precision.. after that process, you got to meet the GM Justin Villa, who also took his time to help me with the process of my purchase. The team at vangaurd really makes buying a car fun, also really care about the customer! So if you plan on buying a vehicle , 🚗 highly recommend Vangaurd GMC of Carrollton ! Thank agin to my new Vangaurd Family!! More

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I would avoid their service department. My truck was there 9 days and didn't accomplish anything. The more you inquire about why the process being slow, the more they show you how bad the My truck was there 9 days and didn't accomplish anything. The more you inquire about why the process being slow, the more they show you how bad they can be. The service manager had a passive aggressive attitude and punitive behavior. Tried to speak with general manager, but would not answer the phone nor return phone calls. I wished I had read these other reviews before attempting to do business with them. More

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