Ryan Popp | Page 20

The process was easy breezy and pleasant! The staff was acknowledgeable and detailed. They went over and beyond and I appreciate the help. I will be returning to purchase my next vehicle. The staff was acknowledgeable and detailed. They went over and beyond and I appreciate the help. I will be returning to purchase my next vehicle. More

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Ryan was great in his effort to place me in a new truck. Very friendly and knowledgeable and maintained a professional but positive manner through his ordeal with me. Our first effort which began on Satur Very friendly and knowledgeable and maintained a professional but positive manner through his ordeal with me. Our first effort which began on Saturday did not workout, this was not Ryan's fault in anyway. I just had to do more research about a few items as I wanted to make sure we were heading the right way. Ryan was determined to put in a new truck called Monday and after a brief conversation, each expressing our needs to make a deal. The wife and I headed back to Tom Gill and met with Ryan and after more talk, Ryan got me in a new truck. and I Thank him for his effort. I would be happy to deal with Ryan if I ever need a new truck. Life is great when you can meet a total stranger and in a few hours you have a new friend. Also a big Thank you to Holly Bruesch who started this adventure when the wife was getting a free oil change and Payton Louden as she is very good and helpful at her job. Was a great deal with all folks who work at Tom Gill. More

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Ryan Poop went over and above to serve us a a customer. I highly recommend him and Tom Gill as a dealer. I highly recommend him and Tom Gill as a dealer. More

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Ryan was excellent help. Went above and beyond to get me the best deal. Even when I thought I was about to walk, he ensured I left the dealership with a set of keys in my han Went above and beyond to get me the best deal. Even when I thought I was about to walk, he ensured I left the dealership with a set of keys in my hand and gave me the best deal possible. More

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They are pretty easy to work with. No stress experience. And they don’t bug you 24/7. No stress experience. And they don’t bug you 24/7. More

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1. On time and helpful 2. Good pricing and no B.S. fees, I asked them about the two $999 fees (road hazard and Luxcare) they were honest that these were optional, so I opted out. 3. Constant communication I asked them about the two $999 fees (road hazard and Luxcare) they were honest that these were optional, so I opted out. 3. Constant communication with text messages 4. Other employees also helped in sending pictures (thank you Ashley) to verify on the function of the vehicle, such as heated steering wheel. 5. I was able to pickup my vehicle first thing in the morning at 9am, in the garage (thank you Payton). 6. I drove the newly bought truck back to Georgis towing my 3075lb Prius. Everything functions like a new vehicle. Cosmetically, it was 9/10. 7. Finance and paperwork were smooth. They did not charge on the 3% credit card fees, very kind of them. 8. The manager personally came over to make sure everything was okay. He shook my hand and congratulated on the purchase. From the first phone inquiry to handing over the key, this dealership shows why sales is a professional service with a human touch, not the stereotypical snake oil salesman reputation that the industry suffers from. 9. They even have a restaurant and shuttle service. 10. Negative - I was not allow to have an independent mechanic to inspect my used vehicle. This was odd. I have purchased a few used cars and visited over 23 dealerships, they are the first to prohibit an inspection. However, the truck is great condition even with over 150K miles. 11. They offer lifetime oil change and alignment in writing. 12. Car wash 13. After purchase customer service care 14. Final thoughts, the myth that nice guys/gals come in last is not true. Adam Grant's book, Give and Take, the principle of kill-the-competition-with-kindness is on full display at this dealership. Tom Gill Chevrolet embodies integrity, high quality service in car maintenance, repairs and exceptional culture. As a business owner, these are the types of mindset and habits that attract the flow of positive energy in a company and in the community. More

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He was beyond amazing with helping me get the car I want and I only bought it because he was the one to help me. Thank you for the Chevy Cruze. and I only bought it because he was the one to help me. Thank you for the Chevy Cruze. More

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The facility was inviting. I was greeted at the door and walked to a sales person who could help me. My experience was excellent. I was greeted at the door and walked to a sales person who could help me. My experience was excellent. More

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Ryan was great, second time we bought a car from Tom Gill. We are very satisfied. Gill. We are very satisfied. More

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They were excellent to work with and very professional even with being 200 miles away. even with being 200 miles away. More

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