Ryan Miller

If I could give no stars that’s exactly what I would do. The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The firs The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The first car we looked at was dead but we understood lights can be left on.. once jumped the engine light wouldn’t go off.. when we told the salesman that we were uncomfortable purchasing a car with an engine light we were given so much kick back.. but we go to another car and take a guess.. ALSO DEAD. That should have been our time to go but my husband and I still purchased a brand new car from this dealership in.. back in May… when we attempted to make our first months payment we couldn’t and when we reached out to the loan company to try and pay they told us to wait because we don’t have a account just yet. Fast forward to end of July we find our castle never sent our paper work. So not only did our payment not get set up but WE WEREN'T EVEN OFFICIALLY APPROVED! We get that taken care of and move on to August the transmission of the brand new car fails.. I call castle to get in and was given the worst customer service… I was told that I needed to wait until Saturday and there are no loaners because loaners need to be scheduled out and they wouldn’t give me one.. mind you we are paying extra for the warranty we were told would cover any maintenance, loaners, etc… i asked to speak with a manger and have not been contacted. I will never do business with this place again and warn others before doing so. My car is being serviced at biggers in Elgin and we are being treated like proper paying customers. More

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I lost count of how many Trucks and SUV's I've purchased from Bill Ciszon, but every experience is always the best. That's why I'd never buy a vehicle from anyone or anywhere else! from Bill Ciszon, but every experience is always the best. That's why I'd never buy a vehicle from anyone or anywhere else! More

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Bad experience. ... Never would recommend this dealership... Made me feel lime it was my fault ... Never would recommend this dealership... Made me feel lime it was my fault More

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Outstanding sales department Kyle was awesome Ryan Miller was awesome Ivan R was awesome very professional answered all my questions five stars outstanding service!!! was awesome Ivan R was awesome very professional answered all my questions five stars outstanding service!!! More

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Ryan worked hard to find and get the car that we were interested in. Helped to answer all our questions. interested in. Helped to answer all our questions. More

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Zak was awesome. After 2 days and 9 different vehicle test drives we found the vehicle we wanted! We where never pressured to pick a vehicle that we didn’t like , Zak After 2 days and 9 different vehicle test drives we found the vehicle we wanted! We where never pressured to pick a vehicle that we didn’t like , Zak was a trooper made us feel very comfortable taking our time and letting us make the Choice that fit us best. More

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I was quickly greeted by Kyle. The car I wanted to test drive was ready to go (Cadillac CT5 Premium Luxury). Kyle did a great job explaining all the features. He worked hard with h The car I wanted to test drive was ready to go (Cadillac CT5 Premium Luxury). Kyle did a great job explaining all the features. He worked hard with his associates to create a deal that was within the financial parameters that I could afford. More

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Everyone was very easy to work with. Mike made sure I got everything I was looking for. Mike made sure I got everything I was looking for. More

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Very pleasant to work with. Kyle got me in the car I needed. Thank you. Kyle got me in the car I needed. Thank you. More

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I received professional sales experience from Ryan and Eric Also a great deal and service from Gary Lang Auto. Thank you very much Eric Also a great deal and service from Gary Lang Auto. Thank you very much More

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