Ryan Meyers | Page 2

First, I really appreciated that there weren't all sorts of additional, bogus add-ons to the contract that you hear other dealerships try to sneak on after you've already agreed upon the vehicle price. Beca of additional, bogus add-ons to the contract that you hear other dealerships try to sneak on after you've already agreed upon the vehicle price. Because of that, I had no problem paying the D&H fee, which every car-buying site told me I should attempt to have taken off of negotiate down. Second, I did my homework, came in with a fair offer, and that fair offer was accepted. I got a good price, and Emich Kia made a reasonable profit. No acrimonious haggling or power struggles. Third, my salesman Aaron and the F&I Dept's Christine were both great to work with; pleasant, friendly, honest, no high-pressure tactics. The managers who I met only briefly seemed like good people as well. I would come back to Emich Kia if I need another Kia, and I will not hesitate to recommend them to others. More

by Warren Verified Customer Verified Customer

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It’s too early to give a final grade but I was generally pleased with my experience. As is always the case in business these days too much pressure was used to sell a maintenance agreement. I have stopped d pleased with my experience. As is always the case in business these days too much pressure was used to sell a maintenance agreement. I have stopped doing business with other companies in the past because of such behavior. More

by rvschumacher Verified Customer Verified Customer

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I have had a real issue with Kia and Emich Kia in general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rud general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rude from the jump. He would talk over the top of me and the called me dumb. Then after he hung up on me like the consummate pro he is, my wife called in as well. He was even worse to her which says a lot about his character. Misogyny in 2024 is a great look Tom! I will never buy a Kia again, nor will I ever by anything from Emich. More

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Everything went really well, and Amber really helped with my situation and really listened to what I was working with. my situation and really listened to what I was working with. More

by mrzebra90876 Verified Customer Verified Customer

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I had a great experience with Emich Kia they went above and beyond. Thank you and beyond. Thank you More

by harryml Verified Customer Verified Customer

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Good Sales dept. But do not know so how to deliver a car. Recalls were not done. Gas tank was not full and one of the door locks not working. Seems like once the pape But do not know so how to deliver a car. Recalls were not done. Gas tank was not full and one of the door locks not working. Seems like once the papers are signed and your out the door, so is the customer service. More

by horiij Verified Customer Verified Customer

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Everyone from start to finish was amazing! ! Sean was great!!! We will definitely recommend Emich and Sean to friends! ! Sean was great!!! We will definitely recommend Emich and Sean to friends! More

by adam_lng Verified Customer Verified Customer

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Good service, fair prices, quality staff. Tom and Ryan were great to work with and very responsive Tom and Ryan were great to work with and very responsive More

by srimmel777 Verified Customer Verified Customer

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Saife and his team were phenomenal to work with, gave me the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. More

by jpearsson Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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