Dealer Reviews
Cars for Sale
Dealer Log In
588 Reviews of Ryan Holcomb
September 13, 2024
Depends on what I hear back from them. Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the r Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the research I did I shouldn’t of had to do the repair if the recall would’ve been done sooner, I’m not a mechanic so I did what the shop told me to do. Therefore I should get paid back so it’s a matter of what will Ford do More
by amymillersteelers
Verified Customer
August 28, 2024
Customer service was excellent, I was treated with up most respect. Thank you Ryan, Brian and all your staff. most respect. Thank you Ryan, Brian and all your staff. More
by galtenore
Other Employees Tagged: Brian Kirk
August 18, 2024
Have not been happy the past few servmightices. Not sure what the problem is. Might want to try another dealer. Not sure what the problem is. Might want to try another dealer. More
by DVONWEDEL
Other Employees Tagged: Mike Murray
August 12, 2024
I appreciate the attention to a previous problem I had, however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very profes however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very professional and worked with me to get a partial refund for the screwed up brake job. I am still out $400+ due to damage caused by your technician who did my break job. It would have been a simple customer service positive to give me a service credit for this amount. The service manager I worked with requested this however his request was declined by senior management. Another Ford dealer had to fix the problems caused by your service tech, and they documented it well. When I am ready for to trade my 8 year old Ford on a new Ford I will think twice before purchasing from this dealer. More
by TomMickles
August 08, 2024
Walker Ford, as far as communication is concerned, is severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with the service manager and explained the situation. He advised me that they were backed up on transmissions, they only have one guy who works transmissions, told me to bring it up and they will get it in the queue. I had the vehicle towed there, got a rental, and asked them to please advise me when the vehicle I arrived. That was Friday at noon. Monday I started calling at 0800, left 2 voice mails, and didn't get confirmation until almost 11, when I called back again, that my vehicle was there. I had an extended warranty on the vehicle, I explained this to the manager, provided the info on the warranty company, and told him that my warranty wouldn't pay for a rental until it was diagnosed. I wasn't asking to be moved to the front of the line for repair, I was asking for the diagnoses to be done in a timely manner, and to be told once it was done so I could get my rental car covered. After an entire week of being at the shop, and no word yet on the situation I called for an update. It took several attempts, several voicemails and 7 hours to get someone to tell me my car hadn't even been looked at yet. Wednesday of the following week I called back again for a status, after the same run around I was told they would try to get him to look at it today. My car has been at the shop for 10 days now, and no one has even looked at it. At this point I just sat back and waited for word on what was wrong with my transmission. Fast forward, it is day 20 and they call and tell me my car is ready to pickup. Well, I would have been happy to hear that, had I known it had been looked at, what was wrong with it, when it would be ready, I don't know, ANYTHING. But now I have to figure out how to get back to FL to get my car. If I had been advised of the diagnosis, I could have gotten a rental car through my warranty and that would have alleviated this issue, but I never got a call until the car was completed. So I got a rental, drove to St Pete-Clearwater airport to drop it off and called Ford on the way to see if they had a courtesy van that could pick me up. Yes, I was informed, and it would be leaving the dealership at just about the time I was arriving at the airport, 10 a.m. She said the driver would call me when he left, that he may have others to drop off or pick up, but would call me to let me know a timeline. At 1020, when I still hadn't heard from him, I got a cab. I arrived at Walker Ford, was taken to the cashier to get my paperwork and had a horrible experience with that woman as well. There was a folder of paperwork for my vehicle, rather thick, and I was surprised since it was just for the transmission. I asked for a copy of the folder, for my records. She said sure, then began removing items from the folder and setting them aside, one of which was the confirmation of payment from the warrant company. I asked her to please make a copy of that as well. She began reading the various documents to me, trying to explain what they were. I still had a 7 hour drive ahead of me and stopped her by saying "Ma'am, I really don't care what the documents say, I would like a copy of them for my records." After several back and forths, she came back without the payment confirmation. The invoice had a total cost, but no mention of payout, so I again asked for the confirmation. I was told I couldn't have it as it was a 3rd party payout and confidential. We went back and forth and she final pushed it at me and walked away. I have owned 13 Fords since 1991,and NEVER had this terrible of an experience with a dealership, or a vehicle fort that matter. If you've got time to wait and don't care whats going on, give them a try, but if you like customer service, go elsewhere. I will. Bad job Walker Ford. More
by Dlredmon70
Other Employees Tagged: Beth Gee
August 01, 2024
They always go out of their way to take care of what you need to have done. need to have done. More
by 81hooker
Other Employees Tagged: Steve McHenry
July 31, 2024
Have dealt with Walker since 2013 and have never had any bad experiences. Staff is always professional and friendly. Steve was great on this visit He went out of his way to explain what was going on wit bad experiences. Staff is always professional and friendly. Steve was great on this visit He went out of his way to explain what was going on with truck. Thank you for taking care of my truck! More
by MMASABBEY
Other Employees Tagged: Steve McHenry
July 20, 2024
Incompetent customer service, needed to provide my VIN # 3 times, hopefully my vehicle in database now. 3 times, hopefully my vehicle in database now. More
by A
Other Employees Tagged: Mike Murray, Shelley Ritter
July 19, 2024
Brake line broke. Leaked out. They replaced line. Charged $130 to flush empty Brake lines. Ryan said they did this because I said okay on the phone. Told him there Leaked out. They replaced line. Charged $130 to flush empty Brake lines. Ryan said they did this because I said okay on the phone. Told him there was nothing to do. The lines were empty. He said well, we did the back lines. Why did he work on the back brake line. Why did they charge over an hour for something they did not do. He gave no benefit to flush the empty lines. I want my money back. Paid $800 to fix a break line. Need another plan for car repairs. More
by mikerichardss
Other Employees Tagged: Gatlin Hatcher
