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Ryan Caldwell
66 Reviews
66 Reviews of Ryan Caldwell
June 18, 2020
I just had the displeasure of dealing with their horrible Service definitely stepped up to the plate to help me when it came to warranty work!! I will definitely use them again for servicing my VW!! Service definitely stepped up to the plate to help me when it came to warranty work!! I will definitely use them again for servicing my VW!! More
by inkabmw
Other Employees Tagged: Brock Fisher
July 30, 2019
Helpful Service Departmenr This dealership helped us with a license plate issue. We bought the car elsewhere but they still fixed our issue and were extremely friendly. Much ap This dealership helped us with a license plate issue. We bought the car elsewhere but they still fixed our issue and were extremely friendly. Much appreciated! More
by Shellbert
Other Employees Tagged: Brock Fisher
July 30, 2018
Heavily grooved 5,500 mile rotor not warrantied? My 2017 GTI only has 5,500 miles and the front right rotor is suddenly heavily grooved. The SM said that heavy rotor wear was normal. I said, that is My 2017 GTI only has 5,500 miles and the front right rotor is suddenly heavily grooved. The SM said that heavy rotor wear was normal. I said, that is NOT normal. This is unacceptable with so few miles. That rotor will reach minimum allowable thickness significantly faster than any other rotor requiring replacement MUCH sooner. First time VW owner and first experience with a warranty issue and this is a poor way to begin. I am very disappointed with the outcome. More
by Scott Bereda
Verified CustomerJuly 27, 2018
EffeGeneralctive Very efficient ! Service performed in a timely manner within the time prescribed and designed which met my expectations .Also ordered another part , W Very efficient ! Service performed in a timely manner within the time prescribed and designed which met my expectations .Also ordered another part , Waiting on delivery call to recover part ordered. More
by JUSSJESSYAL
July 27, 2018
Fantastic Customer Service Experience I really appreciated Ryan's assistance. He was prompt in returning phone calls and genuinely friendly. Ryan took the time to provide additional explan I really appreciated Ryan's assistance. He was prompt in returning phone calls and genuinely friendly. Ryan took the time to provide additional explanation about the recall and repair process, which gave me clarity. Thanks for a wonderful customer service experience Ryan!! It was a pleasure to meet you. Of the 3 White Allen associates I had contact with during my visit, you were the most helpful and friendly 😊. In addition to Ryan, both shuttle drivers were also very personable. More
by Alexis H.
July 26, 2018
Fast And effective Great service, they took my car in and diagnosed the problem and had it back to me in a couple days. Ryan is always a pleasure to work with and does a Great service, they took my car in and diagnosed the problem and had it back to me in a couple days. Ryan is always a pleasure to work with and does a great job of keeping me in the loop. More
by AMBERMARIEMATH
July 26, 2018
Oil Change I was disappointed at how expensive it was. I am surprised that it was $90 for an oil change and an inspection. Ryan was great! Amazing customer servi I was disappointed at how expensive it was. I am surprised that it was $90 for an oil change and an inspection. Ryan was great! Amazing customer service!! More
by JENNIFER.SUEL
July 26, 2018
World Class From the Service to Sales - they are all in sync with a sense of urgency, pride and helpful to customers. The have the "it" factor - you sense it whe From the Service to Sales - they are all in sync with a sense of urgency, pride and helpful to customers. The have the "it" factor - you sense it when you pull in to the dealership. The perception is a world class customer experience across all segments. Which is a sign of incredible leadership and positive company culture. Geniune. Rare. More
by JBRUTVAN
Other Employees Tagged: Rob Osburn, Ernest Hanselman, Frank Massinople, Stan McKnight , Jamie Hanlon
July 26, 2018
Excellent experience. Your service rep Ryan Caldwell was very knowledgeable and attentive. He updated me regularly on job progress and expedited the order of a part that I Your service rep Ryan Caldwell was very knowledgeable and attentive. He updated me regularly on job progress and expedited the order of a part that I needed. More
by BOHARDTDAVID
July 25, 2018
Easy! We just purchased a used Jetta for our daughter. Within the first couple of days, the engine light came on. We took it to White Allen VW and it was We just purchased a used Jetta for our daughter. Within the first couple of days, the engine light came on. We took it to White Allen VW and it was an easy fix, no cost. Ryan and all the employees were very polite and helpful. Even a shuttle to pick up the car... awesome! More
by PATRICIACRAMER
Other Employees Tagged: Brock Fisher
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