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Russell King
Russell King at Lia Hyundai Albany

Russell King

Parts Manager

Lia Hyundai Albany

945 Central Ave
Albany, NY 12205

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2 Reviews
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2 Reviews

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2 Reviews of Russell King

September 20, 2023

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Employee Rating

Speedy service in a delightful environment. I appreciated all my questions being answered in depth as it was a very tough day for me overall. Cassandra Storm was wonderful and efficient. She we More

by etice1285
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Storm, Emily Triplett

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Sep 21, 2023

Lia Hyundai Albany responded

Great! Thanks so much for your thoughtful feedback. We're glad Cassandra took the time to address your needs and interests to ensure a truly satisfying dealership experience. We graciously look forward to working with you again some day!

January 04, 2022

Dealership Rating
Employee Rating

Terrible service department. Used to be great! Called to have a tire looked at on my 2021 Santa Fe Calligraphy (2nd car bought from Lia). One tire is losing air regularly and service department said the can More

by mikemcginnrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Goergen

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Jan 06, 2022

Lia Hyundai Albany responded

Hello, Were very sorry to hear of your dissatisfaction with our service department and we do apologize for the delay for your request for a service appointment. We are short staff here and the volume for service by our customers are high right now. We are addressing this issue. Sincerely, Chris Williams General Manager Lia Hyundai of Albany

Jan 06, 2022

mikemcginnrx responded

If that’s the case, maybe some training in TRUTHFULNESS is in order. At my previous visit for service, I had asked the new female face in the service department if the reason for having to wait so long for an appointment as well as the length of time I had to wait for the service to be completed was due to being understaffed and she replied “Nooooooo! We’re fully staffed, just extremely busy “ . If she had just said that you’re a bit understaffed at the moment, I would not be so upset! That WAS one of the reasons that I used your dealership. Those folks forget that people like ME are the reason you’re in business. You need ME, I don’t need you. WAKE UP!!!! I’ve been an independent businessman for 40 years and without EXCELLENT customer service (NOT BULL@$#*) eventually you’re nothing!

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