Russ Limmer | Page 4

My experience was excellent! Richardson GMC service is wonderful and very accommodating and friendly! I will definitely be returning. Richardson GMC service is wonderful and very accommodating and friendly! I will definitely be returning. More

by suejo4me Verified Customer Verified Customer

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John was good, the communication could improve tho. The truck I wanted to test drive wasn't available because it still needed serviced. So I asked what one I could test drive, drove one, bought it and The truck I wanted to test drive wasn't available because it still needed serviced. So I asked what one I could test drive, drove one, bought it and then needed to wait a week to get it while it underwent a 120 point service inspection. When I finally got my truck it somehow recieved a chip in the windshield while it was being serviced. And my brakes started sscraping and squealing as soon as I left the lot. The next day I told them about it and they told me to drive it over the weekend and let them know if it persisted. It did, drove it all the way back to the dealership to have it serviced. They told me there's nothing wrong with my brakes. Despite is scraping and squealing and my app telling me they had 45% brake life left. They told me they'd order something to put on them to reduce the squeal and let me know when it arrived. They then told me they'd give me a loaner while they fixed my windshield cause I couldn't make it to the shop on a Tuesday. That never happened and they never fixed my brakes More

by jordanmass15 Verified Customer Verified Customer

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Prompt to detail and very accommodating with additional requests. Service was quick and friendly and customer friendly requests. Service was quick and friendly and customer friendly More

by saking0155 Verified Customer Verified Customer

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Friendly, efficient and everything went well. easy to get in and comfortable waiting room. enjoy the staff at Richardson’s. easy to get in and comfortable waiting room. enjoy the staff at Richardson’s. More

by llemke64 Verified Customer Verified Customer

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Everything we needed was completed and working properly. Staff was professional and understanding. Still waiting for a quote on a repair, unrelated to the initial visit. Staff was professional and understanding. Still waiting for a quote on a repair, unrelated to the initial visit. More

by TLCAREY1.TC Verified Customer Verified Customer

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Front service desk, excellent customer service. Laborer that worked on my car did not shut the hood after my oil change. Laborer that worked on my car did not shut the hood after my oil change. More

by ProMod06 Verified Customer Verified Customer

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Everyone at the dealership is amazing and treats me with such kindness. I look forward to working with them for any needs I have. such kindness. I look forward to working with them for any needs I have. More

by Alyson Verified Customer Verified Customer

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Russ was able to squeeze me in on the day I requested service. Then he was able to get approval through my extended warranty and repair my vehicle the next day. service. Then he was able to get approval through my extended warranty and repair my vehicle the next day. More

by Wendy Verified Customer Verified Customer

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Found leak in transmission during oil change and explained need to return to recheck. The transmission had TOTALLY failed in December, 2025 after driving the newly leased car only 6000 miles. Natur explained need to return to recheck. The transmission had TOTALLY failed in December, 2025 after driving the newly leased car only 6000 miles. Naturally, I had concern. John Houvener, Service Manager, further explained the need to return to check dye. More

by Karen MacArthur Verified Customer Verified Customer

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Great service, fast process, happy with my financing Happy with my purchase - thank you so much! Happy with my purchase - thank you so much! More

by amyg2323 Verified Customer Verified Customer

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