Russ Eller
Russ Eller at Ed Martin Nissan
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Russ Eller

Sales & Leasing

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
121 Reviews

I am a long time car "nut" having grown up working on them and love anything car related. If I don't know the answer to your question I will be happy to find out and we both learn. I am here to provide you with the best customer experience that I am capable. I want the whole process to be fun for both of us!

Dealership Experience

6 yrs, 7 mos

Industry Experience

6 yrs, 7 mos

Languages Spoken

English English

4.9

121 Reviews

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121 Reviews of Russ Eller

September 13, 2024

Dealership Rating
Employee Rating

Great deal on purchase and trade. Professional and friendly. Russ was great to when with. More

by jackie.thurnes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Jason Upham

Sep 13, 2024

Ed Martin Nissan responded

Thank you for your business and kind words! We're thrilled to hear Russ and our team made your experience great. Enjoy your new Nissan!

September 11, 2024

Dealership Rating
Employee Rating

Nice inventory of cars new and used. Great sales-staff, excellent service. We highly recommend. More

by francesbenjamin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse

Sep 11, 2024

Ed Martin Nissan responded

Thank you so very much for your business! Enjoy your beautiful pre-owned vehicle!

July 18, 2024

Dealership Rating
Employee Rating

The buying process was very easy and fast. Russ stayed late both days I was there to make sure I was well taken care of. More

by Conner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada, Mike Mason

Jul 18, 2024

Ed Martin Nissan responded

Thank you for your business and kind words! We appreciate your feedback and look forward to serving you again!

July 12, 2024

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Th they did a great job! Highly recommend Russ. Will definitely be back and refer family and friends More

by heathsdad08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 12, 2024

Ed Martin Nissan responded

Thank you so much for your business and support of our dealership! Enjoy your new Nissan!

May 15, 2024

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Employee Rating

DO NOT TRUST THIS DEALER I purchased a vehicle in January 24'. Two weeks after purchasing, we began experiencing noise from the belts. After taking it in to get serviced, the mechanic discovered that More

by Brittany
Recommend Dealer
No
May 15, 2024

Ed Martin Nissan responded

About a month after the purchase, I spoke to the customer about a squeaky belt issue. She mentioned investigating and discovering that the previous owner had addressed this at another shop. We conducted a thorough used car inspection on all vehicles before resale, but nothing related to this issue emerged during our examination. When she contacted me, my service manager proposed bringing the car back to us for assistance, but she opted to proceed with the repair elsewhere. Today marks the first time she has communicated since then. Mike Demo General Manager Ed Martin Nissan

May 15, 2024

Brittany responded

Actually, after a thorough investigation into the carfax I specified that I found record of a mechanic who had serviced the vehicle and replaced a belt while it was in ownership of another dealer, not a private owner. I was given the option to put a rebuilt engine with 60,000 miles into my vehicle with 40,000 miles for an estimated $6,000 part cost plus labor and cost to have the vehicle towed to the facility. Perhaps an audit into the inspection process is appropriate at this time. Regardless, the vehicle was sold to me in an unsafe driving condition. After doing my due diligence in seeing if the vehicle was salvageable, and coming to the conclusion that it is not, I was promptly told the dealership was not willing to assist in the matter under any circumstances. I’m not sure what additional calls to the dealer would have accomplished, which is why my honest review of the poor customer service has officially been published. I have spent months trying to work through this situation. While Ed Martin told me in a two minute phone call that they weren’t interested in mending the situation in any way shape or form despite my flexibility and ongoing patience in the situation. The entire company should be ashamed if this is how they handle these types of conflicts with consumers. I could understand if I bought a vehicle and the motor went out and I chose not to purchase an extended warranty. But this situation is completely unique and should be reviewed in such a way.

March 29, 2024

Dealership Rating
Employee Rating

They treated me great and got me what I wanted with minimum fuss. Happy I went to Ed Martin. More

by Kbennettlv
Recommend Dealer
Yes
Mar 29, 2024

Ed Martin Nissan responded

Thank you so much; we truly appreciate your business and your 5-star rating of our dealership. Enjoy your new Nissan!

March 18, 2024

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Employee Rating

All contacts were super helpful and friendly! Thanks so much! Special thanks to Russ! Love the new ride so far! More

by Helloangelo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada

Mar 18, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to reach out! Enjoy your beautiful Nissan!

March 02, 2024

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Employee Rating

Everyone was very nice and helpful. Made the experience very easy and efficient. Would definitely return More

by lblaase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to reach out.

March 02, 2024

Dealership Rating
Employee Rating

Our salesman Russ was great! Chose this dealership because of his professionalism when inquiring about the car. Had such a positive experience came back next day and purchased an More

by Andrea.L.Wheatley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse

Mar 02, 2024

Ed Martin Nissan responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out.

February 08, 2024

Dealership Rating
Employee Rating

Extremely helpful. Personable. Transparent. They listen well and provide relevant helpful feedback. Provided a pleasant experience. More

by Roger.beck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada

Feb 08, 2024

Ed Martin Nissan responded

Thank you so much for your business and your kind feedback! Welcome to the Ed Martin family, Roger!

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