Ruslan Gayetsky | Page 2

Chris was great. I appreciated his customer care and would work with him again. From a dealership experience however I have misgivings. The nickel and dime of asse I appreciated his customer care and would work with him again. From a dealership experience however I have misgivings. The nickel and dime of assessory fees on top of “dealer fees” beyond state documentation detracts from the experience. Also the advertised price on the website IS the MSRP… stop with the misdirection. You’re supposed to be a “luxury experience”… The staff is great, the approach needs work. More

by VINCENT.M.COLLIER Verified Customer Verified Customer

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Mark was a pleasure to deal with. He took time to show me all the cool features on my new X5 He took time to show me all the cool features on my new X5 More

by MATT@RUBBEREDGELLC.COM Verified Customer Verified Customer

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Great experience from start to finish. Friendly, knowledgeable staff, smooth process, and excellent customer service. Made buying my BMW easy and enjoyable. Highly recommend this dealershi Friendly, knowledgeable staff, smooth process, and excellent customer service. Made buying my BMW easy and enjoyable. Highly recommend this dealership! More

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Fantastic experience with Dori and Arthur yet again. This is my 4th or 5th BMW and the quality of the deal and service never ceases to exceed my expectations. I deal direct with Dori for much of the dea This is my 4th or 5th BMW and the quality of the deal and service never ceases to exceed my expectations. I deal direct with Dori for much of the deal but Arthur is a phenomenal sales guy who did a fantastic job with all the logistics of the delivery and getting me very comfortable with the new car. Unfortunately I had a very poor experience with the finance guy Russell who I’ve used before - he completely forgot me and acted as if this was my first purchase. He made some very odd and borderline insulting comments when I turned down all the extra packages in Finance I never take (extended warranties, keys, tires etc). Not pleasant at all and very offensive to the point I nearly walked out on the deal (not even kidding). Going forward if I do another deal with Freehold I absolutely refuse to work with him going forward. Not a fun or pleasant experience by any stretch of the imagination. Regardless of that, everyone and everything else with BMW of Freehold and Dori was world class as always. I am extremely satisfied and happy with my purchase. More

by AW Verified Customer Verified Customer

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Tom had been excellent in getting us the car we wanted and helping us with all our text problems and helping us with all our text problems More

by SCAINS94 Verified Customer Verified Customer

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Great experience at this BMW dealership. Patrick and the rest of the staff were friendly, professional, and made everything smooth and easy. 10/10 service, highly recommend! Patrick and the rest of the staff were friendly, professional, and made everything smooth and easy. 10/10 service, highly recommend! More

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Only complaint is they did not go over how the features ((like auto start etc) work. ((like auto start etc) work. More

by LH7996 Verified Customer Verified Customer

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This dealership had a friendly environment. Nicholas was very professional and helpful. I would definitely come again for my next vehicle. Nicholas was very professional and helpful. I would definitely come again for my next vehicle. More

by TINTMAN718 Verified Customer Verified Customer

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I thought Mark was very easy to work with. Ruslan was great in finance department. Ruslan was great in finance department. More

by JNS195 Verified Customer Verified Customer

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Understood what I was looking for and they made it happen. Followed up like they said they would happen. Followed up like they said they would More

by LEE54 Verified Customer Verified Customer

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