Ruben Cendoya | Page 19

From the moment I called about my truck I felt no pressure from anyone. Ruben was available for any questions I had and I felt like I had ample opportunity to test drive and think about my options be pressure from anyone. Ruben was available for any questions I had and I felt like I had ample opportunity to test drive and think about my options before deciding to buy. I would recommend Toyota of Gladstone and Ruben is a kind and helpful salesperson. More

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I have changed my review & rating, since purchasing the vehicle. It was not the good experience that I originally noted. Problem #1-the finance manager left a message, over a week later, to say that payme vehicle. It was not the good experience that I originally noted. Problem #1-the finance manager left a message, over a week later, to say that payment had not been received and they would be initiating finance charges. Payment was made in full within 24 hours of receiving the car by immediate transfer (same bank). His reasoning was he has too much to take care of, to actually match my amount due with incoming payments. Many return phone call attempts were made to his full inbox, before finally reaching this person. Stressful & time wasting. Problem #2-I looked over the entire vehicle twice, as well as test drove it. 30 minutes in to my 3 hour drive home, there was an unmistakeable golfball shaped indentation in the hood-right in front of the steering wheel. The dent is not noted on the Carfax report, nor in the dealership paperwork. It is not visible in the dealership photos. I have to think this dent happened between the test drive & taking ownership of the vehicle. #3-this is a gold certified vehicle. The interior lenses for the headlights have a film/condensation that only became apparent at night, also on my drive home from the dealership. Visibility was minimal. They did not notice this? Still waiting on paperwork. As much as the sales associate and the sales managers claimed how honest & easy this dealership is, they are no different than any other dealership. More

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Very straightforward. We were able to come in and check out a car without a bunch of pressure. Making a deal didn't take forever like at some dealers. We were able to come in and check out a car without a bunch of pressure. Making a deal didn't take forever like at some dealers. More

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Very pleasant and fairly straight up. Would deal with them again if the need was there. Would deal with them again if the need was there. More

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Wonderful fast service, very polite and patient. I've leased cars here for almost 10 years and it's been a pleasure I've leased cars here for almost 10 years and it's been a pleasure More

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El señor Ruben es un excelente vendedor, se tomó todo el tiempo y la paciencia para explicarnos el proceso de compra. tiempo y la paciencia para explicarnos el proceso de compra. More

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Ruben and Gladstone were both very responsive and very helpful throughout the process. I would definitely buy from them again. helpful throughout the process. I would definitely buy from them again. More

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THE BEST - RUBEN AND CHRISTINE. Are awesome, kind. Knowledgeable, patient, understanding, willing, above and beyond. Are awesome, kind. Knowledgeable, patient, understanding, willing, above and beyond. More

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This was the most fun and exciting purchase I have done in my 25 years of life. I wanna thank the sales person and financial advisors. For the time and dedication. in my 25 years of life. I wanna thank the sales person and financial advisors. For the time and dedication. More

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From the moment we met Ruben, we felt comfortable and confident he would do whatever was needed to get us the Highlander we were after. He is a true and honest gentleman. Toyota is lucky to have someone confident he would do whatever was needed to get us the Highlander we were after. He is a true and honest gentleman. Toyota is lucky to have someone like him working for them. He worked so hard for us. Its just who he is. A great guy! More

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