Roy P

I wanted to share my excellent experience with Metro-West Hyundai, where I recently purchased a new Hyundai Tucson Hybrid SUV. The sales consultant, Roy Porter, was wonderful to work with and t Metro-West Hyundai, where I recently purchased a new Hyundai Tucson Hybrid SUV. The sales consultant, Roy Porter, was wonderful to work with and took the time to explain the vehicle's features in detail. The entire purchase process was smooth and efficient. Additionally, Metro-West Hyundai provides outstanding after-sales service. I highly recommend Metro-West Hyundai to anyone looking to purchase a new vehicle. More

Report | Print

This has been one of the most frustrating dealership experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is beyond unacceptable. Promises made during the sales process were either not honored or walked back later. Calls and texts routinely go unanswered, and when someone does respond, it’s usually with contradictory or inaccurate information. Every step has felt like a battle — not just to get what was agreed upon, but to get any basic follow-up at all. At this point, I'm actively exploring legal options. That's how far beyond the line this experience has gone. If you're considering buying a car here: don't. There are plenty of other dealerships that will actually value your business and treat you with the respect and transparency you deserve. More

Report | Print

Had the misfortune to deal with Roy (salesperson) and Sinan (manager). Roy touts that he values “total transparency” and gives his cell phone and claims to be responsive. Neither are true. Never picks u Sinan (manager). Roy touts that he values “total transparency” and gives his cell phone and claims to be responsive. Neither are true. Never picks up phone, takes days to reply and then tried to get me in for a deal on car that didn’t exist, hence his refusal to tell me the VIN #, classic bait and switch. Absolutely refuses to discuss any specific numbers unless you come in and agree to a deal. Sinan is the epitome of a sleazy car salesman, super pushy, rude, tries to pressure you to sign, lies about the numbers. For example we agreed on adjusted capex, residual, money factor which with the months of a lease is all you need to get monthly payments. He then invented some blown up monthly payment and when I did the calculation for him, he was forced to admit his numbers didn’t add up. My friend had a similar experience with him. Stay far away from these guys… More

Report | Print

Do not buy a vehicle from this dealer, they lost my wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, no one there seems to know up from down. STAY AWAY. More

Report | Print