Rosa Lerma
Rosa Lerma at Five Star Chevrolet

Rosa Lerma | Page 5

Customer Service

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

Contact Me
4.9
73 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

73 Reviews

Write a Review

73 Reviews of Rosa Lerma

August 20, 2021

Dealership Rating
Employee Rating

Brian took care of business this dealership took care of me to on recall More

by Sparkschris2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Five Star Chevrolet responded

Hello Sparkschris2003, It is always a pleasure to hear from our loyal Five Star Chevrolet customers. Please let Rosa or me know when you need our expert advice again at 972-389-6700. Thank you for rating our service center and call us any time. Take Care, Chris Selbach, Service Director

August 19, 2021

Dealership Rating
Employee Rating

Great service great teamwork and great establishment . I will always come to this location. And recommend my friends. More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto , Jeff Mauldin

Aug 19, 2021

Five Star Chevrolet responded

Thank you, Sammy, for being a loyal Five Star Chevrolet customer. Your business and recommendations are truly appreciated. We are committed to you, too! Let us know how we can help you stay safe on the roads. Call us any time at 972-389-6700. Thanks again, Chris Selbach, Service Director

Aug 19, 2021

Sammy responded

This is always a great location to be treated like family also your vehicle’s maintained top notched at every visit.

August 11, 2021

Dealership Rating
Employee Rating

The service department is very clean, service managers are friendly and knowledgeable. More

by kclark5757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gutierrez

Aug 12, 2021

Five Star Chevrolet responded

Kclark5757, It is great to hear your experience at Five Star Chevrolet was a good one. Expect nothing less every time you visit. Reach Rosa, Ryan, or me any time at 972-389-6700. Do not hesitate to let us know when you need our automotive advice. Thank you, Chris Selbach. Service Director

July 30, 2021

Dealership Rating
Employee Rating

I would like to say thank you very much for the great customer service .. acttitude wise made all difference. I had called a different dealer closer to home since we've recently moved and I was completel More

by erikao.recinos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gutiérrez

Aug 02, 2021

Five Star Chevrolet responded

Welcome back to Five Star Chevrolet, erikao.recinos! Keeping you comfortable and your vehicle running well is our priority. Let us know when we can help again at 972-389-6700. Between visits, we always welcome your care questions. Thank you, Chris Selbach, Service Director

July 21, 2021

Dealership Rating
Employee Rating

Quick and friendly service but the trim on my roof doesn’t seem like it will last couldn’t fix my other issue had to order the part More

by ginamariejerome60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Amanda Agosto, Ian Kuhn, Jacob Sosa , Ryan Knowles, Jeff Mauldin, Karina Najera, Jonathan Torres

Jul 22, 2021

Five Star Chevrolet responded

Hello ginamariejerome60, Your feedback is important and we appreciate your patience as we wait on the delivery of the parts needed to complete your repair. Upon your return, we will address the trim to assure you of its adherence. Please feel free to reach me directly at cselbach@sampack.com or 972-389-6700. Your complete satisfaction is my concern. Sincerely, Chris Selbach, Service Director

July 19, 2021

Dealership Rating
Employee Rating

The service at Five Star Chevrolet is remarkable. My Service Manager, Amanda was on point concerning my vehicle and displayed incredible professionalism and friendly customer service, both over the phon More

by G.Reeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Jul 20, 2021

Five Star Chevrolet responded

Thank you, G. Reeves, for choosing Five Star Chevrolet for your vehicle's care. Amanda is a very knowledgeable advisor and we both welcome additional questions at 972-389-6700. We look forward to serving you again. Take Care, Chris Selbach, Service Director

July 10, 2021

Dealership Rating
Employee Rating

Thank you to the finance department and to Brian in the Thank you to the finance department and to Brian in the service department for their professionalism and outstanding customer service. I’m looking fo More

by andrew luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Brown, Joe Harrell, Special thanks to finance department, sorry I don’t work all the name at the moment but his expertise And customer service was outstanding.

Jul 11, 2021

Five Star Chevrolet responded

Hello Mr. Luna, On behalf of our finance and service teams, thank you for taking the time to share your feedback and high marks for Five Star Chevrolet. We, too, look forward to a long future serving your auto needs. Reach us any time at 972-389-6700. It will be great to welcome you back to the dealership. Best Regards, Ron Daly, Customer Relations Manager

July 07, 2021

Dealership Rating
Employee Rating

The service was excellent! I will continue bringing my vehicle in for service. The whole service department made me feel welcomed. It’s easy to why they are so busy! More

by brianwithem44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bee Hernandez, Sean Johnson, Amanda Agosto, Ian Kuhn, Jacob Sosa , Alan Brown, Jeff Mauldin, Brian W.

Jul 08, 2021

Five Star Chevrolet responded

Brianwithem44, We really appreciate the chance to call you our customer. Our service team wants to continue hearing from you at 972-389-6700. Let us know when we can welcome you and your vehicle back to Five Star Chevrolet. We will look forward to serving you again. Thank you, Chris Selbach, Service Director

July 01, 2021

Dealership Rating
Employee Rating

Very professional, friendly and respectful associates. Great customer service. Outstanding. More

by chenteguerrero16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramos, Ian Kuhn, Jacob Sosa , Michael Leatherwood, Jane Martinez, Jeff Moore, Gabriela Vela, Jason Volk

Jul 02, 2021

Five Star Chevrolet responded

Chenteguerrero16, It is wonderful to see your recognition of the many Five Star Chevrolet staff. We are committed to helping with all of your vehicle needs. Let us know when we will see you again at 972-389-6700. Thank you very much for your business and recommendation. Sincerely, Ron Daly, Customer Relations Manager

June 26, 2021

Dealership Rating
Employee Rating

It's always a pleasure to bring my Truck to service at Five Star Chevy. Everyone is friendly and they take care of business. A truly Five Star Service! Thank you guys! More

by Jomaruba20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Ian Kuhn, Jacob Sosa , Ryan Knowles, Jeff Mauldin, Angela

Jun 28, 2021

Five Star Chevrolet responded

Thank you, Jomaruba20, for your commitment to Five Star Chevrolet. We value you and your business. We welcome all of your maintenance or repair questions at 972-389-6700. Our service advisors want you to have the information you need to understand and enjoy your vehicle. Take Care, Ron Daly, Customer Relations Manager

Jun 28, 2021

Five Star Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

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